Italo Jewelry Will NOT respond to email communications within 24 hours; have been emailing the company since March 2nd California

Italo Jewelry is a SCAM! Buyer beware.... I purchased a new wedding set since my original one does not fit at the moment and having it resized would be a pain. The jewelry on the website looks gorgeous. However, in person- both my husband & I agreed, the ring looks like it came out of a vending machine. In addition, the wedding band does not sit flush with the "engagement" ring & therefore one has to wear it crooked, with the wedding band sticking out behind the ring. I took the tags off when I received it thinking I got the right size & would love it. But the complete opposite was true! It's chincy, looks cheap, & customer service WILL NOT return my emails! I have been in communication with them since the 2nd of March, which was the day I received the ring. I tried it on & it did not fit, so it went right back into the ring box & original packaging it came in. I am TRYING to initiate an exchange, but it doesn't look like that will be happening. So now I have a cheap looking ring that doesn't fit. Use CAUTION when dealing with this business!