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Report: #291625

Complaint Review: Ivory White Teeth Whitening - Nationwide

  • Submitted:
  • Updated:
  • Reported By: shreveport Louisiana
  • Ivory White Teeth Whitening ivorywhite.com Nationwide U.S.A.

Ivory White Teeth Whitening charge debit card without notification Golden internet

*Consumer Comment: Coincidence?

*Consumer Comment: Avoid Being ripped off by reading the offer before you buy

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I ordered i trial offer of the Ivory White Teeth Whitening System. I was to be charged for shipping the trial product only. i received my trial offer and was fine. Few days later i noticed the shipping charge, which was fine. Then two days after that i noticed an $80 charge. when i recieved my package in the mail all that was in the box was the product and instruction on use. i called the customer service number. the people were fine until i told them there was an unauthorized charge made. they then explained to me i had to call them and cancel my monthly order. monthly order?? this was the first i had heard of it. the operator i talked to told me that i had had 10 days to cancel. i explained that i had no idea what he was talkin about. they were very rude and acted as if i was a bother to them. i was told to return the product and keep the trial. i told them i would be returning everything. it has been atleast a month so i called back to get the status of my return. i was then told that my package got back to them damaged. that package was returned just as i received it, unopened and untampered with. so now i have no product and no money returned to me.

chi
shreveport, Louisiana
U.S.A.

This report was posted on Ripoff Report on 12/14/2007 01:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ivory-white-teeth-whitening/nationwide/ivory-white-teeth-whitening-charge-debit-card-without-notification-golden-internet-291625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Coincidence?

AUTHOR: Victim - (U.S.A.)

POSTED: Friday, February 13, 2009
The rebutal about reading before you sign up is almost valid. The copy and pasted terms are only found on the "check box if you have read and understand" part. All the "terms and conditions" located everywhere else do not state the charge and shipment policies as detailed. It is a shifty and scandelous way of stating terms and conditions. The BBB gave Ivory White an F and has a detailed description of why they graded them so harshly.

BTW: I noticed that the person that responded stating Ivory White's legitimacy is located in Jasper, Colorado. Ivory White has 2 addresses both are in ........wait for it.......Boulder & Golden, Colorado. Coincidence?
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#1 Consumer Comment

Avoid Being ripped off by reading the offer before you buy

AUTHOR: Cs Vet - (U.S.A.)

POSTED: Sunday, December 16, 2007
I am still amazed that people don't read the fine print and terms and conditions before they buy online. By not being proactive and watching out for OWN good you will constantly leave the door for future suffering.
I went to www.ivorywhite.com to investigate this scam and look what it said that you have to agree to before you buy!

How The Offer Works

For a LOW shipping and processing charge, you will receive the following: A FREE one week trial of IvoryWhite, complete with professional quality 3ml dental syringe with 22% carbamide perodixe mint flavored solution, dental impression mouth piece tray, instruction booklet and shade whitening comparison chart.
We know you are looking to get a great, bright, attractive looking smile with IvoryWhite, you'll be well on your way!

We are so convinced of the effectiveness of our tooth whitening program that we are willing to make this special introductory offer. You get a one week FREE trial without any obligation. You'll discover that the IvoryWhite solution will quickly and safely start whitening your teeth to the brightness you desire and you'll enjoy smiling again!

After ten days, unless you decide to cancel, we'll conveniently charge your credit card $78.41 for the full tooth whitening Complete Program. Plus, we'll enter you into our IvoryWhite ConstantDazzlerTM program. With the ConstantDazzlerTM program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite whitening solution to maintain your brand new, brilliant white smile. Plus, you'll also get two more syringes of professional-level dental syringe of IvoryWhite whitening solution every month to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly special, $78.41 you paid for the original full tooth whitening initial month program.
Of course you can suspend your shipments for 30 days anytime after you receive your Free Trial special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by sending an e-mail to CustomerService@IvoryWhite.com.
You can also cancel anytime after you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by emailing our customer care at CustomerService@IvoryWhite.com. If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to assure you will not be billed (please see our no-hassle product return policy below for details) for the Complete Program.
No hassles, no problem.
Every day thousands of IvoryWhite customers use our product, and quickly attain that clean, attractive, bright smile they deserve. Please click here to view some of the comments we were sent by our customers.

It's quick, easy and SAFE to order. Just fill out the information sheet, click on the Order Now button and your IvoryWhite solution will be on the way.
This is a limited time and product offer!
Ivory White's No-Hassle Product Return Policy
You can cancel in two easy ways; call our customer service center at 1-800-964-4593 or email our Customer Care at CustomerService@IvoryWhite.com if you wish to cancel.

If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to ensure you will not be billed for the Complete Program.

For subsequent shipments in the ConstantDazzler program, you may only return the remaining product from the most recent shipment for credit and an applicable 25% destruction/restocking fee will be deducted from your total credit amount. To receive a refund on returned product an RMA (Returned Merchandise Authorization Number) must be issued within 30 days and this RMA must be on the package in order for credit to be issued. Product which has its seal broken cannot be returned. All shipping charges are the responsibility of the customer. Although you can return product from a subsequent shipment, you can not return product from the Free Trial once the Free Trial has elapsed and you have been billed for the product
Customers purchasing IvoryWhite through an incentive web site (qualifying for, as an example, a Free IPOD through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.

If you have any questions about our policy, please email us at customerservice@ivorywhite.com. We will get back to you within 1 business day.
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