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Report: #293669

Complaint Review: Ivory White Teeth Whitening - Nationwide

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  • Updated:
  • Reported By: Queens New York
  • Author Confirmed What's this?
  • Why?
  • Ivory White Teeth Whitening ivorywhite.com Nationwide U.S.A.

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Someone from Ivory called me and ask if I am interested in their free sample with just a post fee charge around less $5. They asked for my credit card number over the phone and said if I don't like the product I should call them in 10 days since I receive it.

Here is what the wrote in their website:

Q: What is included in my package?
A: We send you everything necessary to get that glistening, bright white smile! There are no accessories, or other complementary products needed, besides your regular recommended dental hygiene.
Ivory White Formulated Teeth Whitening Gel -- a high viscosity, zero sensitivity tooth whitening gel containing one of the most effective, yet safest whitening ingredients.
Ivory White's custom full-arch application tray (Dental dam) is shaped to whiten more of your teeth than cheaper half-arch trays.
Ivory White's custom applicator which keeps your solution from contact with air as much as practicable. The active ingredient in many teeth whitening systems is activated by air -- if you buy an inferior applicator your whitener can start losing effectiveness in a very short period of time. Ours won't.


Without knowing that there are 2 small boxes (1 sample + 1 full product) I opened both boxes and try one out of three products inside. I called them to let them know that the product is not working for me, I got a shocked that they will charge me around $30 if I don't return the full product in an unopened box and I need to pay the post fee again for it. No body told me about these. I told them why they send me a full product if I only want a sample to try the product. She just said that it was explained and I have agreed with it. I don't think so.

The bottom line is this is not a free sample but only their tricky way to sell their product without information upfront and worst we as the customer need to bear the cost of sending their product back and forth.

Share
Queens, New York
U.S.A.

This report was posted on Ripoff Report on 12/21/2007 01:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ivory-white-teeth-whitening/nationwide/ivory-white-teeth-whitening-the-free-sample-is-a-scam-new-york-new-york-293669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Author of original report

A comment for a rebuttal for the comp

AUTHOR: Share - (U.S.A.)

POSTED: Friday, December 21, 2007

This is my comment for a rebuttal "Consumer Comment ..Avoid Being ripped off by reading the offer before you buy":
I totally agree that we should read before we buy, but in this case Ivory does not give a clear explanation about the full product sent along with the sample.

Please read "How The Offer Works" below as quoted from the rebuttal. There is no clear explaination that you will receive the sample and the full product in the first shipment. They give you the impression that you will only receive a free sample. And this is the same as in their "FAQ" part of their website. And my same question pop up "why do a customer receive a full product if he/she just wants a sample?". If Ivory really concern about its customer, why it made more problem to the customer later by requesting he/she to return the full product and pay the price for the shipment again. And if it is really a good product why Ivory needs to trick the customer by doing these (read all the other reports regarding ivory in this site).




How The Offer Works

For a LOW shipping and processing charge, you will receive the following: A FREE one week trial of IvoryWhite, complete with professional quality 3ml dental syringe with 22% carbamide perodixe mint flavored solution, dental impression mouth piece tray, instruction booklet and shade whitening comparison chart.
We know you are looking to get a great, bright, attractive looking smile with IvoryWhite, you'll be well on your way!

We are so convinced of the effectiveness of our tooth whitening program that we are willing to make this special introductory offer. You get a one week FREE trial without any obligation. You'll discover that the IvoryWhite solution will quickly and safely start whitening your teeth to the brightness you desire and you'll enjoy smiling again!

After ten days, unless you decide to cancel, we'll conveniently charge your credit card $78.41 for the full tooth whitening Complete Program. Plus, we'll enter you into our IvoryWhite ConstantDazzlerTM program. With the ConstantDazzlerTM program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite whitening solution to maintain your brand new, brilliant white smile. Plus, you'll also get two more syringes of professional-level dental syringe of IvoryWhite whitening solution every month to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly special, $78.41 you paid for the original full tooth whitening initial month program.
Of course you can suspend your shipments for 30 days anytime after you receive your Free Trial special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by sending an e-mail to CustomerService@IvoryWhite.com.
You can also cancel anytime after you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by emailing our customer care at CustomerService@IvoryWhite.com. If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to assure you will not be billed (please see our no-hassle product return policy below for details) for the Complete Program.
No hassles, no problem.
Every day thousands of IvoryWhite customers use our product, and quickly attain that clean, attractive, bright smile they deserve. Please click here to view some of the comments we were sent by our customers.

It's quick, easy and SAFE to order. Just fill out the information sheet, click on the Order Now button and your IvoryWhite solution will be on the way.
This is a limited time and product offer!
Ivory White's No-Hassle Product Return Policy
You can cancel in two easy ways; call our customer service center at 1-800-964-4593 or email our Customer Care at CustomerService@IvoryWhite.com if you wish to cancel.

If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to ensure you will not be billed for the Complete Program.

For subsequent shipments in the ConstantDazzler program, you may only return the remaining product from the most recent shipment for credit and an applicable 25% destruction/restocking fee will be deducted from your total credit amount. To receive a refund on returned product an RMA (Returned Merchandise Authorization Number) must be issued within 30 days and this RMA must be on the package in order for credit to be issued. Product which has its seal broken cannot be returned. All shipping charges are the responsibility of the customer. Although you can return product from a subsequent shipment, you can not return product from the Free Trial once the Free Trial has elapsed and you have been billed for the product
Customers purchasing IvoryWhite through an incentive web site (qualifying for, as an example, a Free IPOD through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.

If you have any questions about our policy, please email us at customerservice@ivorywhite.com. We will get back to you within 1 business day.
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#3 Author of original report

A comment for a rebuttal for the comp

AUTHOR: Share - (U.S.A.)

POSTED: Friday, December 21, 2007

This is my comment for a rebuttal "Consumer Comment ..Avoid Being ripped off by reading the offer before you buy":
I totally agree that we should read before we buy, but in this case Ivory does not give a clear explanation about the full product sent along with the sample.

Please read "How The Offer Works" below as quoted from the rebuttal. There is no clear explaination that you will receive the sample and the full product in the first shipment. They give you the impression that you will only receive a free sample. And this is the same as in their "FAQ" part of their website. And my same question pop up "why do a customer receive a full product if he/she just wants a sample?". If Ivory really concern about its customer, why it made more problem to the customer later by requesting he/she to return the full product and pay the price for the shipment again. And if it is really a good product why Ivory needs to trick the customer by doing these (read all the other reports regarding ivory in this site).




How The Offer Works

For a LOW shipping and processing charge, you will receive the following: A FREE one week trial of IvoryWhite, complete with professional quality 3ml dental syringe with 22% carbamide perodixe mint flavored solution, dental impression mouth piece tray, instruction booklet and shade whitening comparison chart.
We know you are looking to get a great, bright, attractive looking smile with IvoryWhite, you'll be well on your way!

We are so convinced of the effectiveness of our tooth whitening program that we are willing to make this special introductory offer. You get a one week FREE trial without any obligation. You'll discover that the IvoryWhite solution will quickly and safely start whitening your teeth to the brightness you desire and you'll enjoy smiling again!

After ten days, unless you decide to cancel, we'll conveniently charge your credit card $78.41 for the full tooth whitening Complete Program. Plus, we'll enter you into our IvoryWhite ConstantDazzlerTM program. With the ConstantDazzlerTM program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite whitening solution to maintain your brand new, brilliant white smile. Plus, you'll also get two more syringes of professional-level dental syringe of IvoryWhite whitening solution every month to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly special, $78.41 you paid for the original full tooth whitening initial month program.
Of course you can suspend your shipments for 30 days anytime after you receive your Free Trial special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by sending an e-mail to CustomerService@IvoryWhite.com.
You can also cancel anytime after you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by emailing our customer care at CustomerService@IvoryWhite.com. If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to assure you will not be billed (please see our no-hassle product return policy below for details) for the Complete Program.
No hassles, no problem.
Every day thousands of IvoryWhite customers use our product, and quickly attain that clean, attractive, bright smile they deserve. Please click here to view some of the comments we were sent by our customers.

It's quick, easy and SAFE to order. Just fill out the information sheet, click on the Order Now button and your IvoryWhite solution will be on the way.
This is a limited time and product offer!
Ivory White's No-Hassle Product Return Policy
You can cancel in two easy ways; call our customer service center at 1-800-964-4593 or email our Customer Care at CustomerService@IvoryWhite.com if you wish to cancel.

If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to ensure you will not be billed for the Complete Program.

For subsequent shipments in the ConstantDazzler program, you may only return the remaining product from the most recent shipment for credit and an applicable 25% destruction/restocking fee will be deducted from your total credit amount. To receive a refund on returned product an RMA (Returned Merchandise Authorization Number) must be issued within 30 days and this RMA must be on the package in order for credit to be issued. Product which has its seal broken cannot be returned. All shipping charges are the responsibility of the customer. Although you can return product from a subsequent shipment, you can not return product from the Free Trial once the Free Trial has elapsed and you have been billed for the product
Customers purchasing IvoryWhite through an incentive web site (qualifying for, as an example, a Free IPOD through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.

If you have any questions about our policy, please email us at customerservice@ivorywhite.com. We will get back to you within 1 business day.
Respond to this report!
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#2 Author of original report

A comment for a rebuttal for the comp

AUTHOR: Share - (U.S.A.)

POSTED: Friday, December 21, 2007

This is my comment for a rebuttal "Consumer Comment ..Avoid Being ripped off by reading the offer before you buy":
I totally agree that we should read before we buy, but in this case Ivory does not give a clear explanation about the full product sent along with the sample.

Please read "How The Offer Works" below as quoted from the rebuttal. There is no clear explaination that you will receive the sample and the full product in the first shipment. They give you the impression that you will only receive a free sample. And this is the same as in their "FAQ" part of their website. And my same question pop up "why do a customer receive a full product if he/she just wants a sample?". If Ivory really concern about its customer, why it made more problem to the customer later by requesting he/she to return the full product and pay the price for the shipment again. And if it is really a good product why Ivory needs to trick the customer by doing these (read all the other reports regarding ivory in this site).




How The Offer Works

For a LOW shipping and processing charge, you will receive the following: A FREE one week trial of IvoryWhite, complete with professional quality 3ml dental syringe with 22% carbamide perodixe mint flavored solution, dental impression mouth piece tray, instruction booklet and shade whitening comparison chart.
We know you are looking to get a great, bright, attractive looking smile with IvoryWhite, you'll be well on your way!

We are so convinced of the effectiveness of our tooth whitening program that we are willing to make this special introductory offer. You get a one week FREE trial without any obligation. You'll discover that the IvoryWhite solution will quickly and safely start whitening your teeth to the brightness you desire and you'll enjoy smiling again!

After ten days, unless you decide to cancel, we'll conveniently charge your credit card $78.41 for the full tooth whitening Complete Program. Plus, we'll enter you into our IvoryWhite ConstantDazzlerTM program. With the ConstantDazzlerTM program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite whitening solution to maintain your brand new, brilliant white smile. Plus, you'll also get two more syringes of professional-level dental syringe of IvoryWhite whitening solution every month to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly special, $78.41 you paid for the original full tooth whitening initial month program.
Of course you can suspend your shipments for 30 days anytime after you receive your Free Trial special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by sending an e-mail to CustomerService@IvoryWhite.com.
You can also cancel anytime after you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by emailing our customer care at CustomerService@IvoryWhite.com. If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to assure you will not be billed (please see our no-hassle product return policy below for details) for the Complete Program.
No hassles, no problem.
Every day thousands of IvoryWhite customers use our product, and quickly attain that clean, attractive, bright smile they deserve. Please click here to view some of the comments we were sent by our customers.

It's quick, easy and SAFE to order. Just fill out the information sheet, click on the Order Now button and your IvoryWhite solution will be on the way.
This is a limited time and product offer!
Ivory White's No-Hassle Product Return Policy
You can cancel in two easy ways; call our customer service center at 1-800-964-4593 or email our Customer Care at CustomerService@IvoryWhite.com if you wish to cancel.

If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to ensure you will not be billed for the Complete Program.

For subsequent shipments in the ConstantDazzler program, you may only return the remaining product from the most recent shipment for credit and an applicable 25% destruction/restocking fee will be deducted from your total credit amount. To receive a refund on returned product an RMA (Returned Merchandise Authorization Number) must be issued within 30 days and this RMA must be on the package in order for credit to be issued. Product which has its seal broken cannot be returned. All shipping charges are the responsibility of the customer. Although you can return product from a subsequent shipment, you can not return product from the Free Trial once the Free Trial has elapsed and you have been billed for the product
Customers purchasing IvoryWhite through an incentive web site (qualifying for, as an example, a Free IPOD through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.

If you have any questions about our policy, please email us at customerservice@ivorywhite.com. We will get back to you within 1 business day.
Respond to this report!
What's this?

#1 Author of original report

A comment for a rebuttal for the comp

AUTHOR: Share - (U.S.A.)

POSTED: Friday, December 21, 2007

This is my comment for a rebuttal "Consumer Comment ..Avoid Being ripped off by reading the offer before you buy":
I totally agree that we should read before we buy, but in this case Ivory does not give a clear explanation about the full product sent along with the sample.

Please read "How The Offer Works" below as quoted from the rebuttal. There is no clear explaination that you will receive the sample and the full product in the first shipment. They give you the impression that you will only receive a free sample. And this is the same as in their "FAQ" part of their website. And my same question pop up "why do a customer receive a full product if he/she just wants a sample?". If Ivory really concern about its customer, why it made more problem to the customer later by requesting he/she to return the full product and pay the price for the shipment again. And if it is really a good product why Ivory needs to trick the customer by doing these (read all the other reports regarding ivory in this site).




How The Offer Works

For a LOW shipping and processing charge, you will receive the following: A FREE one week trial of IvoryWhite, complete with professional quality 3ml dental syringe with 22% carbamide perodixe mint flavored solution, dental impression mouth piece tray, instruction booklet and shade whitening comparison chart.
We know you are looking to get a great, bright, attractive looking smile with IvoryWhite, you'll be well on your way!

We are so convinced of the effectiveness of our tooth whitening program that we are willing to make this special introductory offer. You get a one week FREE trial without any obligation. You'll discover that the IvoryWhite solution will quickly and safely start whitening your teeth to the brightness you desire and you'll enjoy smiling again!

After ten days, unless you decide to cancel, we'll conveniently charge your credit card $78.41 for the full tooth whitening Complete Program. Plus, we'll enter you into our IvoryWhite ConstantDazzlerTM program. With the ConstantDazzlerTM program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite whitening solution to maintain your brand new, brilliant white smile. Plus, you'll also get two more syringes of professional-level dental syringe of IvoryWhite whitening solution every month to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly special, $78.41 you paid for the original full tooth whitening initial month program.
Of course you can suspend your shipments for 30 days anytime after you receive your Free Trial special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by sending an e-mail to CustomerService@IvoryWhite.com.
You can also cancel anytime after you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by emailing our customer care at CustomerService@IvoryWhite.com. If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to assure you will not be billed (please see our no-hassle product return policy below for details) for the Complete Program.
No hassles, no problem.
Every day thousands of IvoryWhite customers use our product, and quickly attain that clean, attractive, bright smile they deserve. Please click here to view some of the comments we were sent by our customers.

It's quick, easy and SAFE to order. Just fill out the information sheet, click on the Order Now button and your IvoryWhite solution will be on the way.
This is a limited time and product offer!
Ivory White's No-Hassle Product Return Policy
You can cancel in two easy ways; call our customer service center at 1-800-964-4593 or email our Customer Care at CustomerService@IvoryWhite.com if you wish to cancel.

If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to ensure you will not be billed for the Complete Program.

For subsequent shipments in the ConstantDazzler program, you may only return the remaining product from the most recent shipment for credit and an applicable 25% destruction/restocking fee will be deducted from your total credit amount. To receive a refund on returned product an RMA (Returned Merchandise Authorization Number) must be issued within 30 days and this RMA must be on the package in order for credit to be issued. Product which has its seal broken cannot be returned. All shipping charges are the responsibility of the customer. Although you can return product from a subsequent shipment, you can not return product from the Free Trial once the Free Trial has elapsed and you have been billed for the product
Customers purchasing IvoryWhite through an incentive web site (qualifying for, as an example, a Free IPOD through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.

If you have any questions about our policy, please email us at customerservice@ivorywhite.com. We will get back to you within 1 business day.
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