Ivory White Charged Debit Card upon cancelling during trial offer Denver, Colorado

 (I am writing for my son)  Upon Cancelling a trial offer during trial period, I received an email from Ivory White that I could keep the package, and I was being charged $39.41  The reason for cancelling is so I would not be charged.
The company Ivory White states they are available 24/7  I tried calling and could not get a live person because they said they werent there due to it not being normal business hours.
Being charged is not in their cancellation policy, upon the items being returned, I was not given a chance to return the items. I sent their customer service an email, they have not responded as well. I keep trying to call and I am unsuccessful talking with an agent.
As of this morning my card was charged. I now have to get in touch with my bank because this was not an authorized transaction.

I have also found other consumers who have had serious problems with this Ivory White Company


Jackie (For Christian)
Scottsburg, IN.
47170