Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1136043

Complaint Review: Jack in the Box - Lewisville Texas

  • Submitted:
  • Updated:
  • Reported By: Luvs4Kids — Lewisville Texas
  • Author Not Confirmed What's this?
  • Why?
  • Jack in the Box 732 Hebron Pkwy Lewisville, Texas USA

Jack in the Box Refused to refund duplicate charge Lewisville Texas

*General Comment: Seeing...

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On 3/30/14 I payed for an order I received with my debit card and was told my card was insufficient. Knowing this wasn't true, I asked the clerk to try again. He then proceeded to run my card 3 additional times. When I got home I checked my bank account and there were 2 pending transactions for the same amount for Jack in the Box. I have been trying ever since to have them resolve this issue and have gotten nowhere. I went back to the store Mon, Tue and Wed but the manager was never there. I contacted the corporate offices on Mon and was told someone would call me back but no one did. Then I received an issuficient funds charge as a result. The corporate office agents are telling me to speak with the manager at the store for an immediate refund, but the manager is telling me its a bank error. On top of everything, Jack in the Box has a sign posted that if you're asked to pay more than your receipt shows (which clearly being doubled charged is paying more), then your meal is free. The final outcome from the corporate office was that if I wasn't willing to wait up to 3 weeks for them to refund what they double charged me, then I'd have to disput it with my bank. Which I'm in the process of doing now. But now I want Jack in the Box to honor their sign and refund my original charge. In my opinion, is it just tantimount to stealing and I'm supposed to wait 3 weeks form them to give back to me something they were never entitled to to begin with. The real question lies in how this actually occurred. I've worked many different cash registers, and the charge on the screen won't go away until a valid payment has been entered. So in my opinion, the only way this could have happened is the cashier processed my card, told me it was insufficient then rerang up all the items and processed my card again. That's the only thing that makes sense. But what is more frustrating is that Jack in the Box not only refused to resolve it properly, but they were all very indignant about it from the start. Oh and I should mention just to top everything off that they didn't even get the order correct.

This report was posted on Ripoff Report on 04/03/2014 01:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jack-in-the-box/lewisville-texas-75057/jack-in-the-box-refused-to-refund-duplicate-charge-lewisville-texas-1136043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 General Comment

Seeing...

AUTHOR: Tyg - ()

POSTED: Thursday, April 03, 2014

 You are ONLY seeing what you want to. The sign states in your own words "That if you are asked to pay more then the reciept says". You were not ASKED to pay extra. Due to an equiptment error you are being double billed, which means you were paying for it at the time and due to a error you are getting charged extra. THAT in NO WAY meets the criteria for that sign to be valid, youre just fishing around for something for nothing in some vain attempt to misread the sign in your favor.

When there is a double bill, you NEVER take it to the store or corporate office. You ALWAYS dispute the extra charge with your bank. You are blowing the situation out of proportion and attempting internet blackmail over a equiptment issue. A problem that I might add, that NONE of the employees could have foreseen or controlled. As the equiptment itself is normally leased through the third party credit/debit service company that MUST be used. Stop being a drama queen because your situation and that sign DO NOT match up. Stop fishing around for something free as none of the people involved maliciously overcharged you. It was a equiptment failure and nothing more.

YOU are a prime example of the self entitlment of the American Consumer. People like YOU are always trying to get one over on those they think they can get away with it. A silly little twit, who had a unfortunate issue happen to them, so they think they can milk it like a golden cow. You are quick to jump online and make a erronious report, but you seem to forget how many times YOU have screwed others over. A individual doesnt just wake up one day and descide to  work the customer service system to get as much as they can. That is a learned behaviour and it takes a special kind of jack@ss to do it. People like you REFUSE to accept that in life s**t happens. They NEVER take responsability for thier own actions even if they have disasterious outcomes, but are the FIRST to hold other to thier mistakes.

Im going to make you feel REALLY dumb.....Neither Jack in the Box corporate OR the store you went to has ANY control over the card reading equiptment. They MUST use a third party so if there is ANY credit/debit issue the stores hands are clean. The entity that you should be going after is the credit card processing company. Its THIER equiptment that screwed up, its THIER infrastructure that failed you. They are the ones who you have to go after for a refund as THEY are the ones that overcharged you. By going to the store and making a scene you have only shown that you have no maturity and that YOU ARE LAZY.

Maybe you should just use cash instead. And maybe go after the RIGHT people. You know instead of bashing INNOCENT individuals whos only crime was having to meet you that day.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now