Complaint Review: J.D.Marvel Products Inc. - Hawkesbury Ontario
- J.D.Marvel Products Inc. Dept.721-109, Box 739 Hawkesbury, Ontario Canada
- Phone: 514-344 4747
- Web:
- Category: Internet
J.D.Marvel Products Inc. misleading Hawkesbury Ontario/Montreal QuebecHawkesbury Ontario
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June 6, 2003 placed order with J.D.Marvel. Lindsay took the order. She told me it would be $71.64. This amount to be taken from my Visa.
After my phone call I check the items I was purchasing and discovered (within 30 minutes of the call) that my order should only have been $55.14.
I called back and spoke to Carole. (You have to realize that it takes for ever to finally get a live body to talk to.) Carole went over the order with me and she came up with a figure of $51.31. I figured she was taking a different tax than I was. I ordered the items from one place to be delivered to an address in in another place. Our tax is 15% their tax is 7%. However, I would take the amount she came up with.
During the week I checked my Visa on line only to discover that they had in fact debited my account $50.86 US and charged me $70.14 Canadian.
I immediately started calling but never able to get a live body.
Finally on Saturday June 14, 2003 I decided that I would just keep holding (as they tell you to do) and an operator will be with you shortly. I held on the line for 45 minutes and then gave up. I called again that night about 8:55PM and got a recording saying our office is now closed. I was TICKED!
I called Monday June 16, 2003 and eventually spoke with Marcello.He went over the whole scenario with me and said he was putting through a credit for $18.83. I asked when I could expect to see that on my Visa. He said it would take several months as they are not set up for handling refunds on the computer. I said well you certainly are set up for taking my money from my Visa immediately for the order.
I told him I needed to speak to a Supervisor. He said they were both busy but he would have one of them call me. I told him I thought I should be reimbursed for the 45 Minute hold on Saturday. He said he did not understand that as they are not open on Saturday!!!! Give me a Break!
It is now Wednesday, June 18th, and do you think I have heard from a Supervisor - NOT. I want them to issue a cheque to me personally, never mind a credit to my Visa.
I just needed a place to VENT!! I have become so frustrated over never being able to get through when I call.
MiZ Ellie
Elmsdale
Canada
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This report was posted on Ripoff Report on 06/18/2003 04:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jdmarvel-products-inc/hawkesbury-ontario-k6a-3c8/jdmarvel-products-inc-misleading-hawkesbury-ontariomontreal-quebechawkesbury-ontario-61083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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