Jeff Paul Cancelled, but over 8 months later, they're still charging us! When we called, they said I never cancelled, ripoff! Van Nuvs California

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*UPDATE Rip-off Report Investigation: John Alexander Pledges To Resolve Complaints. - commitment to 100% customer satisfaction - Consumers can feel confident & secure when doing business with Jeff Paul.

My sister cancelled her subscription to Jeff Paul before her daughter was born. Her daughter's now 9 months old. She used my mom's debit account. She changed her mind after soon after she subscirbed, so she cancelled it over the phone. They called her the next day, I guess as a "confirming her cancellation", and she said, "I'm still getting these newsletters..." She was told, "Yeah-- don't worry-- even after you're cancelled, you get the newsletters..."

Today she got a letter saying that she bought something on the 2nd, which she never did. She called today to tell them, since they charged my mom's account (and my mom lives, literally, paycheck to paycheck), and they said, "You never cancelled. But sure, I'll cancel you now. We'll call you tomorrow for a cancellation confirmation..."

I have no idea why they thought that my sister ordered anything from that site, when she cancelled it at least 9 months ago. I'm not sure how many other people are complaining, but I wanted to let someone know that we were scammed, and hope that if anyone else was, there might be some notice gathered towards this site.

Charissa
West Lafayette, Indiana
U.S.A.