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Report: #548007

Complaint Review: JPMorgan Chase Bank, N.A. - seal beach California

  • Submitted:
  • Updated:
  • Reported By: rudy — seal beach California United States of America
  • JPMorgan Chase Bank, N.A. seal beach, California United States of America
  • Phone: 800-788-7000
  • Web:
  • Category: Customer

JPMorgan Chase Bank, N.A. Bank Manager at the Branch located at 13900 Seal Beach Boulevard, Seal Beach, CA 90740 Manager informed me that the Bank is not allowed to provide Notary Public services because JPMorgan Chase policy seal beach, California

*Consumer Suggestion: Send a complaint

*UPDATE Employee: There no policy that refuses notary service.

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For many, many years now I have been a customer of Washington Mutual Bank presently JPMorgan Chase Bank, N.A. with 8 different accounts there. When I asked the Branch Notary Public to notarize a Government document for me, she refused to me to render that service because of what she claimed was a JPMorgan Chase Bank policy.....I was obligated to go to Wells Fargo Bank, where I have an account to ask for this service. The Notary Public there gladly rendered that service......

This report was posted on Ripoff Report on 12/31/2009 09:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jpmorgan-chase-bank-na/seal-beach-california-90740/jpmorgan-chase-bank-na-bank-manager-at-the-branch-located-at-13900-seal-beach-boulevard-548007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

There no policy that refuses notary service.

AUTHOR: Mia - (USA)

POSTED: Friday, January 01, 2010
It sounds as though there might have been some miscommunication.  There is no policy that states Chase is not allowed to provide notary service.  Certain clients even receive that service for free.  There are limitations to what kinds of documents we can notarize, or even witness.  I don't know what sort of document you needed notarized but this is not a Rip Off.  It is possible there wasn't a Notary Public available in that branch.  Not all branch employees are notaries.  So if someone wasn't in that day or they just don't have one on staff, they can't provide such services.

Good luck in the future.
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#1 Consumer Suggestion

Send a complaint

AUTHOR: Flynrider - (U.S.A.)

POSTED: Thursday, December 31, 2009

   If I were you, I'd send a complaint to the Secretary of State's office.   A notary public is commissioned to perform their services for the public, not just their employer.  California Government Code 8205 (a)(4) would seem to indicate that a notary must perform their duty "when requested".   I think the Secretary of State would take a dim view of this practice.

 

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