Complaint Review: chase - Nationwide
JPMorgan Chase Bank, N.A worst customer service Nationwide
*Author of original report: your funny but i wouldnt hire you
*Consumer Comment: I am very real..you are not
*Author of original report: Get real
*Consumer Comment: Bad Customer Service...NO...Bad Customer...YES
*Author of original report: hahaha
*General Comment: FUNNY!!!
Dear Chase Credit Card Division Management.
I would like to bring to your attention the worst customer service I ever experienced in my life. I am not a person that will take the time and write a letter just to complain but this is something that should come to your attention.
I have called chase credit card support to ask what is my annual spending for 2014 and the agent did a good job in totaling things up but she was not able to give me an official statement with this simple information. I asked to be transferred to a supervisor hoping the supervisor would have more tools to help but I was faced with a rude and ruthless supervisor by the name of Eva Rabago. Eva is worth nothing to you and your organization and she would be a liability to any organization she work for. For a start, I didn’t not feel she was genuinely trying to help. Secondly, her solution was to send me 12 months statements and I would have to compute the total. I am not sure this is how you treat your customer or this is how you intended your customers to be treated but asking the customer to work their own math and figure out something that is a customary and expected from every bank is not a solution. When I try to convey that point to her she refused to listen and did not provide any relief.
You may want to review your customer service training if you intend to keep your customers happy
This report was posted on Ripoff Report on 01/14/2015 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase/nationwide/jpmorgan-chase-bank-na-worst-customer-service-nationwide-1201668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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