Just Answer Did not refund my $37.00 San Francisco California

I was looking for a refrigerator repairman and a popup stated free trial thru JustAnswer. The popup stated join for a $1.00 to talk to a repairman $1.00 and a $37.00 charge for their monthly membership, which was for a month after that trial period of one month. I did speak to a repair man but his advice did not work.  I cancelled before my trial period was over. 

When I got my statement, I was charged the same time and day of 1.00 and 37.00.  I actually read the policy before I check the subscription.  It said UPON COMPLETION OF YOUR FREE TRIAL WILL BE CONVERT TO AUTO PAY.  The companies reply to all bad reviews is that customers have a choice for membership plans for us to choose from, which I never received just a box to click start your trial offer. 

The popup was gone after I check the box no information, but order history said I joined with the double payment. There is 2,472 complaints just for 2022 for this company, the complaints go back as far as 2018 just as many or more each year.  This is deceptive billing practices.  This company keeps receiving compensation of scheming victims out of money.  The company has a repetitious reply to all complaints presented as a form letter.