Report: #1280101

Complaint Review: just cloud - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Thu, January 14, 2016
Updated: Thu, January 14, 2016
Reported By: jerry — Virginia Beah Virginia United States of America

Author Not Confirmed

Why?

just cloud Internet USA

Phone:
Web: http://my.justcloud.com
Category: Internet

just cloud justcloud Unlimited is not unlimited Internet

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Just Cloud offers what they market as unlimited back up of your local PC files for a reasonable price. What I have learned over the past few days is unlimited is not unlimited. There s a cap on the number of files that you can back up. I only learned this when I went to look for a backed up file and it was not there.

Representatives of the company refuse to provide any reasonable explanation as to why they intentionally mislead their customers. In addition, while trying to get the issue resolved, they cancelled my account.

The company insists on correspondence via e-mail, but they do not respond. The billing department does have a phone number but the folks you talk to speak poor english and refer you to Tech Support, who you cannot call.

I strongly recommend that you choose another company for your backup files

This report was posted on Ripoff Report on 01/14/2016 02:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/just-cloud/internet/just-cloud-justcloud-unlimited-is-not-unlimited-internet-1280101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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