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Report: #1134431

Complaint Review: Just Cloud - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Trying to Help — Manchester New Jersey
  • Author Not Confirmed What's this?
  • Why?
  • Just Cloud Nationwide USA

Just Cloud Just Cloud a Bait and Switch opeertation? You decide. Nationwide

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Before rading the folloing passgaes go to their website and look at their least expensive "unlimited" storage capacity plan. I did an signed up for the service. Within a short period of time I received the following e-mail from Just Cloud:

I am sorry to inform you that a temporary hold has been placed on your account which will prevent any further backup.

Regrettably this is due to a breach of our terms and conditions and specifically our Fair Usage Policy.

14. Termination and Fair Use Policy
If you have purchased a JC Product or Service that is inappropriate for your actual usage, JC may require you to switch to an appropriate JC Product or Service which may result in your having to pay JC additional fees for use of the appropriate product or to terminate your purchased JC Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your JC subscription.

We monitor the usage of our heaviest Unlimited account users, a dynamic margin is calculated based upon averages which, should a user fall into, we may require them to cease backup or move onto a business account.

(justcloud.com/terms)
---
Put basically, your account has reached our fair usage dynamic limit. This dynamic limit is calculated by taking the average backup space of our top users who have backed up less than 100mb in the last 30 days. Regrettably your account has exceeded this dynamic limit by 50GB.

I appreciate this will come as an inconvenience, allow me to explain the options available to you as of now:

1) To continue backing up we recommend upgrading to a Just Cloud Home Office plan, you will find this plan suits your backup needs much better as a heavy user. You can view more about what this plan will offer here:justcloud.com/business If you choose to upgrade, any funds you have outstanding on your current plan will of course go towards the upgrade, here is the link to make the upgrade: secure.justcloud.com/bizupgrade

2) If you do not wish to backup anything further you can continue on your current plan and access your backed up files as normal.

3) If you wish to delete some files and folders to free up space this will remove the temporary hold.

4) If you want to cancel the account we will issue a pro rata refund for the unused time on the account.

I thank you in advance for your co-operation on this matter. Please let me know how you wish to proceed."

 Did you look at item #14 of their term and conditions when yo went to their web page?

Be aware of this if you choose to do business with them!

This report was posted on Ripoff Report on 03/28/2014 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-cloud/nationwide/just-cloud-just-cloud-a-bait-and-switch-opeertation-you-decide-nationwide-1134431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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