Report: #1158166
Complaint Review: JustFab - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
Why?
- JustFab Internet USA
- Phone: 1-866-337-0906
- Web: www.justfab.com
- Category: Clothing Stores
JustFab is a Shady and Desperate Company- They trick you with their "vip membership" Internet
Business Rating:
Tell us has your experience with this business or person been good?
Show customers why they should trust your business over your competitors...
← Is this
willing to make a
commitment to
customer satisfaction
Click here now..
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business isRipoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
JustFab is a Shady and Desperate Company
I ordered 2 pairs of shoes for $30.00 and I love them. But those fabulous shoes came with a bigger price tag. Using my smartphone to order, didn't help either. I couldn't see the 'details' of the vip membership on my smart phone.
The way justfab works, is very shady. As a consumer and a working professional with a family I like to shop for deals especially online. I didn't know your "vip" membership was tricky. I was lead to believe I was getting a free pair of shoes, as justfab stated there was a $39.95 "credit" on my account the email stated $ 0.00 for my charges when I ordered a nice pair of shoes.
But in fact it wasn't $0.00 it was $39.95 in my bank of america checking account. I was devastated when I saw my checking account overdrawn for $74.95, and with bank of america if the amount isn't paid in full in 5 days you are then charged another $35.00 fee. Can you imagine, $109.95 for a pair of $39.95 shoes I thought were free? I was disgusted.
I spoke to a representative at justfab, she explained how justfab works and I thought it is just shady and desperate and she basically told me "sorry", I had to pay my own $35.00 fee back to the bank and when the shoes are delivered I would have to send them back and then I will have my $39.95 refunded to my checking account and of course it is $39.95 minus the re-stocking fees.
I asked to speak to a supervisor, and I couldn't believe what the representative said to me. She asked me why I would like to speak to a supervisor. I was already furious and irate, I asked her to use her common sense and imagination to figure out why I want to speak to a supervisor. She told me the supervisor would tell me the same thing she is telling me and could not issue me a refund. I pushed the issue and eventually I was on hold for a supervisor.
After putting me on hold and coming back to the line a few times I was eventually on the phone with a supervisor, Carrie. The rep did thank me for holding. I explained to Carrie my situation and she explained how justfab works. I began telling her how shady and underhanded the "vip" membership is and she did in fact agree with me. I basically said something along the lines of "...do you see how shady this works..." and Carrie said "yes".
She then issued me a refund. I thanked God, then I thanked her because I didn't have any money in my bank account and I was about to pay $70.00 in overdraft fees plus a re-stocking fee for shoes I thought were free.
What an experience. Never again. I will never shop with just fab again. I'm sure they make money with consumers, why do they have to be so desperate. Stop tricking your customers.
Report Attachments:
This report was posted on Ripoff Report on 06/28/2014 07:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/justfab/internet/justfab-is-a-shady-and-desperate-company-they-trick-you-with-their-vip-membership-inter-1158166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Related Reports
1, Report #1394984
Aug 23 2017
01:25 PM
01:25 PM
2, Report #1342103
Dec 08 2016
11:42 AM
11:42 AM
Author: Bangor, Maine
3, Report #1298627
Apr 08 2016
12:24 PM
12:24 PM
4, Report #1291968
Mar 06 2016
12:14 PM
12:14 PM
Author: Assonet, Massachusetts
5, Report #1228268
May 11 2015
11:29 AM
11:29 AM
Author: Springhill, Tennessee
6, Report #1172762
Aug 27 2014
03:15 PM
03:15 PM
Author: Sylvester, West Virginia
7, Report #1137733
Apr 10 2014
07:48 AM
07:48 AM
Author: Joppa, Maryland
8, Report #1137404
Apr 08 2014
08:01 PM
08:01 PM
9, Report #1123273
Feb 13 2014
08:12 AM
08:12 AM
Author: Kokomo, Indiana
10, Report #1121665
Feb 07 2014
06:30 AM
06:30 AM
Author: Twentynine Palms, California
11, Report #1117403
Jan 21 2014
06:20 PM
06:20 PM
12, Report #1109077
Dec 22 2013
04:45 PM
04:45 PM
Author: Minneapolis, Minnesota
13, Report #1105502
Dec 09 2013
09:18 AM
09:18 AM
14, Report #1105133
Dec 07 2013
09:10 AM
09:10 AM
Author: Bakersfield, California
15, Report #1101080
Nov 20 2013
07:29 PM
07:29 PM
Author: deerfield beach, Florida
16, Report #1099264
Nov 14 2013
10:20 AM
10:20 AM
17, Report #1090755
Oct 09 2013
03:36 PM
03:36 PM
Author: Houston, Texas
18, Report #1076370
Aug 16 2013
09:33 AM
09:33 AM
Author: McHenry, Illinois
19, Report #1074889
Aug 11 2013
04:25 PM
04:25 PM
Author: columbus, Ohio
20, Report #1055851
Jun 03 2013
04:30 AM
04:30 AM
Author: el segundo, California
21, Report #1051298
May 15 2013
09:54 PM
09:54 PM
Author: California
22, Report #1013907
Feb 13 2013
08:16 PM
08:16 PM
23, Report #1011381
Feb 09 2013
10:47 AM
10:47 AM
Author: Santa Barbara, California
24, Report #1001424
Jan 22 2013
04:46 PM
04:46 PM
Legend
New 
Updated Rebuttal Photo 
Featured Reports
Featured Reports
Advertisers above have met our
strict standards for business conduct.
