Kami Shade Won't respond to emails for a return, unclaimed returned packaged so was sent back to me, misleading, the WORST customer service I've ever experienced. Los Angeles, California

I have been contacting you for my refund that never came! You have been ripping off people for so long you should be ashamed of yourselves! I filed a report against you as well and gayhering more evidences because you deserve to be closed down for your deceitful practices online! You deceive people and rip us all off! Shame on you!

The above customer has made a few untrue statements.  Let me clarify the issue with her order.

This customer placed an order for a dress that we have out of stock.  Keep in mind that our items are not mass produced or come from China.  Every item is handmade in California.

The customer was notified after she placed her order the the fabric for this dress was out of stock and that we are unable to ship the dress to her.  We advised the customer that we would like to immediately issue her a refund numerous times.  The customer insisted over and over that she would like to wait for the fabric to become available.  We informed the customer that the fabric was still not available so we would like to issue her a refund, Again.

I also contacted the customer via email to let her know that if she wanted the same style, we have a similar color available which we sent the customer a a photo of the fabric before it was produced and shipped.  The customer insisted that she would like to try the new color and have it shipped to her.

We also informed the customer that once the item ships, we would only offer am exchange or store credit.  There are no refunds once it ships.  The customer agreed.  We produced the similar dress, shipped to the customer.  The customer emailed and stated the dress did not fit properly and needed another size.  Then, we immediately sent her a 2nd dresses without getting the original dress and the customer received it, still was not happy.  Complained that she really wanted the original color.

We informed the customer that the dress was not available in the beginning.  We have been in contact with this customer numerous times via phone and email on a daily basis.  Even though our policy is to not accept returns, we decided in good faith to allow the customer to return BOTH dresses for a refund.  The customer claimed that she sent us the dresses, however we never received them.

Then she stated that the dresses ended up coming back to her address.  At this point, she would have to re-send the dresses back to us so that we can issue a refund which is actually against our store policy.  We informed the customer that she was still in possession of our merchandise and would be considered theft if they were not returned to us.  At this point, we felt she may have been running some sort of scam for dresses, which we have experienced before, demanding a refund but still in possession of the merchandise.  Our customer service number is posted on every page and item listing on our website as well as our corporate address and contact email addresses.  We are also available on Yahoo Messenger and Gmail Chat - Extremely Accessible.

She informed us that she was not running a scam and that the dresses were returned by the post office.  We gladly offered and emailed her a return label so that we could cover the shipping for the dresses.  To date, we still have not received these dresses.

However, just wanted to let you know that we have always been in direct communication with the customer and the customer was informed very clear regarding her order from the beginning to the possible end.  We hope that the customer keeps her promise to return our merchandise.

I wish these things could be verified before they allow people to write deciteful and uncredible information on companies.  The designer is a local artist from the los angeles area and takes great pride in every handmade item that is produced.  Our reputation is everything to us and we always make sure our Fashionista's are happy with their products and keep in direct communication with all of our customers.