King of Seat Covers Did not fill an order for custom seat covers from August 2018. Los Angelas California

I ordered custom pickup front seatcovers online on August 19, 2018. I paid $249.00 by debit card.

By early November I started trying to contact King of Seat Covers by phone to determine the status of my order. Their phone is never answered by a representative but directs the caller to contact them by email. I sent an email trying to get the status on my order. I did receive a response from that email saying that they would look into it. Since that time, I have received no response to my emails and have not received information on the status of my order.

This was the third set of seat covers I ordered from the company in approximately 2 years.  There was no problem with the first two orders. On previous orders, the covers arrived in approximately two months as their company stated they would. 

My first email to them (as edited to remove my name and contact information)and the response follows:

Hey Roger,

We show your order marked as complete. Let me take a look at what's going on and we will make sure we get you your covers.

Sammie

Customer Service

King of Seat Covers LLC

From: Roger
Sent: Tuesday, November 13, 2018 11:37:08 AM
To: King of Seat Covers Order Desk
Subject: Seat cover order

I ordered a set of seat covers for my 2012 Ford F-150 on August 19, 2018.  I have not received the seat covers or had any correspondence from you.  Almost 3 months is more than ample time for you to manufacture and ship those covers.  What’s up?