L.A. Tan Membership Ripoff Crystal Lake Illinois

I came across this after googling L.A. Tan lawsuit IL. I was just wondering if they ever got caught ripping people off. I haven’t seen a lawsuit for the place I went to in Des Plaines on Metropolitan Way, yet I totally relate to your situation. I bought a membership which wasn’t the same recurring fee each month. I told them I wanted to cancel. They confirmed. Next time they said they never got a confirmation that I got confirmed. They always came up with different excuses. I got ripped off from the start and even the manager was lying to me. They never gave me any paper forms to take home with me. This was 3 years ago so I don’t remember everything that happened but I hated going there. It was very sketchy. I do remember telling that I want to cancel so many times though. I even called and they said I need to come in and confirm it with them. It took them many months to finally stop the payments. They couldn’t even reverse the payment. They would put a paper in my face that I signed the first day telling me it’s against the rules to reverse a payment once it went through without 30 days prior notice, which I told them 30 days prior!

It was all high school kids as well. They would never give me a receipt. I would see them always clicking on their computer after I came in. They probably weren’t clicking the right things, on purpose, just to rip me off. They always seemed like they were acting. They were having so much fun ripping me off. Also, when I switched to the dark spray tan level, I feel like that was a lie. My tan looked the same as the lower level I used to get. So about the sketchy monthly payments that didn’t match what the package claimed, I emailed the corporate company proof of it and they said I need to talk to the manager of the company. I ask the company when the manager is going to be in and this said tomorrow morning. Of course she’s not there and this happened 2 other times! I think the 4th time they lied about who the manager was. She certainly did not look like a manager or have a tag. Of course nothing is resolved. They kept playing games with me and I was just an innocent customer. Everytime I would ask them questions they didn’t like, they would give me attitude and say things in the most confusing way. I should of recorded them! Sometimes the room they have to me wasn’t clean. Sometimes there would be a long wait time when there was rooms available. I was literally the only one there sometimes. I wish I knew about this website at the time. How did they not close down? I found out about Vita Liberata tanning mousse and I never went back to that rip off place. There are a lot of good tanning mousses. Please save your money y’all and don’t support this rotten business!

I know for a fact that at my location here in Western Springs (47th and Gilbert) things are run much tighter and I have been employed by L.A.Tan for over 2 years. I'm currently the Assistant manager and proud of my location. I know that at some locations it's all younger kids working there, here there are younger kids but they know what they are doing. I teach them VERY well and I don't mess around with someones money. anyways, there is now only a ONE BLILLING CYCLE requirement for memberships. which means at least ONE automatic withdraw. But you don't need a manager to updrage your package that isn't right. So this is all the Crystal Lake location because I know for a fact things are done better here!

Kelly of L.A.Tan