lastminute Ripoff customer fedays before christmast, money that should of been used for gifts London, United Kingdom Internet

I purchase a ticket from www.lastminute.com , I was hoping for all this to go through smoothly. Then I get e-mail saying that I need to verify my ID oh sure, I can do that not a problem? Then I get another e-mail saying thank you for verify my ID , and need to do a rebooking again, but I check my account and they had already (CHARGED) my banking account for the ammount of 1450$, but they want me to do a rebooking AGAIN!? hell no. so I had to go off to airline directly where I know its safer and bought my airline ticket for my holidays travels, I just couldnt risk it , with barely any money to spare now... with this, what type of gifts was I going to give my children now with lastminute taken out my money.

This is the copy of the e-mail lastminute.com sent me:

Dear Customer,

Reference booking request number: xx821

Thank you for providing us with the additional information we requested.

We have verified the details, and now invite you to rebook via our website.

If you experience any problems, please contact one of our support teams (quoting the original booking request number and informing them that this is a rebooking).

For travel products please call: 0871 222 5952.

For lifestyle products please email: lifestyle@support.lastminute.com

You can also refer to our Customer Support web-page by clicking on
http://www.lastminute.com/site/help/



Kind regards,



Card Security Team
lastminute.com

It has been about 15 days now, and I still yet to get my refund.... okay sure where is my money now.

Jason
centreville, Virginia
U.S.A.