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Report: #729944

Complaint Review: Leaders Merchant Services - Camarillo California

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  • Reported By: Heather — Portland Maine United States of America
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  • Leaders Merchant Services Camarillo, California United States of America

Leaders Merchant Services horrible customer service, excessive fees, no compassion Camarillo, California

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We set up 2 accounts, exactly how they had been with our previous processor. After we signed our contract with Leaders, they told us that the 1st one was a non-supported software. We talked to them many times at great length trying to resolve it, I even offered to set up any kind of new software they did support, but was told that they couldn't inform me which software was supported. We continued to use our terminal with them, because it was the only way we could run our charges. After a few months, I found another processor who could work with our system. In my termination fax I noted that we should not be charged a closure fee because it was due to the problems with the account that we were changing providers. In my discussions with their customer service, I have been told that because we used the 2nd account we our fee will not be refunded. Nearly every time I contact them via fax, email, phone, the call is dropped or I do not receive an email I was promised in response.

This report was posted on Ripoff Report on 05/16/2011 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/leaders-merchant-services/camarillo-california-/leaders-merchant-services-horrible-customer-service-excessive-fees-no-compassion-camari-729944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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