LetsTalk (3rd Party Vendor For Walmart.com Online Connection Center) Provides junk phones & ships them in poorly sealed & mangled boxes North Richland Hills Texas

I have a longstanding contract with a national cell-phone carrier. When it was time for the contract extension and equipment upgrade, I went through Wal-Mart's online cell-carrier, LetsTalk. I gave them my info and ordered the phone on a Wednesday, requesting next day air service for a Friday arrival. LetsTalk responded immediately with a webpage that I could go to to check my order status. However, the webpage would not work at all, crashing every time I tried to access it (found out later that it does work in Google Chrome browser).

Two days passed, and no phone showed up. On the morning of the third day, I received an email saying that the company needed me to contact them for more info. I spoke to a customer service rep, who informed me that my rural mailing address was invalid. I told them that UPS had delivered to my address several times in the past, even though I don't have a rural mailbox. They told me that they use the USPS, and that they would not deliver to my house without a rural mailbox, and they would not deliver to a P.O. box (Now that's just plain stupid - a Post Office that won't deliver to it's own P.O. box or hold the mail behind the counter?).

I set up an alternate shipping address and was told by customer service that everything was fine and that the order would be process and shipped the following Monday (it was Saturday by now). I checked the website, and sure enough, it said "Congratulations, your order has been approved, and is being picked for shipment on Monday for Wednesday delivery. (thats one week after ordering).

The next morning, I checked the LetsTalk webpage and it said the same, only that the shipment date had been changed to Tuesday for Thursday delivery! That same evening, 12 hours later, I got an e-mail from LetsTalk saying that my Cell Phone carrier had refused the contract extension and the order would be cancelled!
Now i'm really confused! Two webpages and a live customer service rep says everything is ok, then I get an email saying my order couldn't be filled! I've had no problems with my Cell Carrier during re-ups before, and my credit is perfect. Something is fishy here!

I didn't get ripped off by this company because their customer service is so bad, I couldn't even order anything to get ripped off of! The old adage once again holds true - if it sounds to good to be true, it probablly is. LetsTalk offers a really phenomenal deal on goods that everyone else is charging out the wazoo for, but in the end, they literally can't deliver on their promises! (at least in my case). I would stay away from this company.

I have a longstanding contract with a national cell-phone carrier. When it was time for the contract extension and equipment upgrade, I went through Wal-Mart's online cell-carrier, LetsTalk. I gave them my info and ordered the phone on a Wednesday, requesting next day air service for a Friday arrival. LetsTalk responded immediately with a webpage that I could go to to check my order status. However, the webpage would not work at all, crashing every time I tried to access it (found out later that it does work in Google Chrome browser).

Two days passed, and no phone showed up. On the morning of the third day, I received an email saying that the company needed me to contact them for more info. I spoke to a customer service rep, who informed me that my rural mailing address was invalid. I told them that UPS had delivered to my address several times in the past, even though I don't have a rural mailbox. They told me that they use the USPS, and that they would not deliver to my house without a rural mailbox, and they would not deliver to a P.O. box (Now that's just plain stupid - a Post Office that won't deliver to it's own P.O. box or hold the mail behind the counter?).

I set up an alternate shipping address and was told by customer service that everything was fine and that the order would be process and shipped the following Monday (it was Saturday by now). I checked the website, and sure enough, it said "Congratulations, your order has been approved, and is being picked for shipment on Monday for Wednesday delivery. (thats one week after ordering).

The next morning, I checked the LetsTalk webpage and it said the same, only that the shipment date had been changed to Tuesday for Thursday delivery! That same evening, 12 hours later, I got an e-mail from LetsTalk saying that my Cell Phone carrier had refused the contract extension and the order would be cancelled!
Now i'm really confused! Two webpages and a live customer service rep says everything is ok, then I get an email saying my order couldn't be filled! I've had no problems with my Cell Carrier during re-ups before, and my credit is perfect. Something is fishy here!

I didn't get ripped off by this company because their customer service is so bad, I couldn't even order anything to get ripped off of! The old adage once again holds true - if it sounds to good to be true, it probablly is. LetsTalk offers a really phenomenal deal on goods that everyone else is charging out the wazoo for, but in the end, they literally can't deliver on their promises! (at least in my case). I would stay away from this company.

I have a longstanding contract with a national cell-phone carrier. When it was time for the contract extension and equipment upgrade, I went through Wal-Mart's online cell-carrier, LetsTalk. I gave them my info and ordered the phone on a Wednesday, requesting next day air service for a Friday arrival. LetsTalk responded immediately with a webpage that I could go to to check my order status. However, the webpage would not work at all, crashing every time I tried to access it (found out later that it does work in Google Chrome browser).

Two days passed, and no phone showed up. On the morning of the third day, I received an email saying that the company needed me to contact them for more info. I spoke to a customer service rep, who informed me that my rural mailing address was invalid. I told them that UPS had delivered to my address several times in the past, even though I don't have a rural mailbox. They told me that they use the USPS, and that they would not deliver to my house without a rural mailbox, and they would not deliver to a P.O. box (Now that's just plain stupid - a Post Office that won't deliver to it's own P.O. box or hold the mail behind the counter?).

I set up an alternate shipping address and was told by customer service that everything was fine and that the order would be process and shipped the following Monday (it was Saturday by now). I checked the website, and sure enough, it said "Congratulations, your order has been approved, and is being picked for shipment on Monday for Wednesday delivery. (thats one week after ordering).

The next morning, I checked the LetsTalk webpage and it said the same, only that the shipment date had been changed to Tuesday for Thursday delivery! That same evening, 12 hours later, I got an e-mail from LetsTalk saying that my Cell Phone carrier had refused the contract extension and the order would be cancelled!
Now i'm really confused! Two webpages and a live customer service rep says everything is ok, then I get an email saying my order couldn't be filled! I've had no problems with my Cell Carrier during re-ups before, and my credit is perfect. Something is fishy here!

I didn't get ripped off by this company because their customer service is so bad, I couldn't even order anything to get ripped off of! The old adage once again holds true - if it sounds to good to be true, it probablly is. LetsTalk offers a really phenomenal deal on goods that everyone else is charging out the wazoo for, but in the end, they literally can't deliver on their promises! (at least in my case). I would stay away from this company.

I just want to start off and say that I work for Wal-Mart right now in the connection center and since we have started using this new supplier it has been a nightmare. We didn't have expanded inventory for the longest time and then all of a sudden we did. There was no training or anything and the employees had to find out on their own how to use the system. To date, we have sold three phones through the system and all three have been returned. I just want customers to know that they should not order from this company because it is a total ripoff. I have even stopped telling people we have this service because of all the problems. I'm sick of getting yelled at over something I have no control over!

I just want to start off and say that I work for Wal-Mart right now in the connection center and since we have started using this new supplier it has been a nightmare. We didn't have expanded inventory for the longest time and then all of a sudden we did. There was no training or anything and the employees had to find out on their own how to use the system. To date, we have sold three phones through the system and all three have been returned. I just want customers to know that they should not order from this company because it is a total ripoff. I have even stopped telling people we have this service because of all the problems. I'm sick of getting yelled at over something I have no control over!

I just want to start off and say that I work for Wal-Mart right now in the connection center and since we have started using this new supplier it has been a nightmare. We didn't have expanded inventory for the longest time and then all of a sudden we did. There was no training or anything and the employees had to find out on their own how to use the system. To date, we have sold three phones through the system and all three have been returned. I just want customers to know that they should not order from this company because it is a total ripoff. I have even stopped telling people we have this service because of all the problems. I'm sick of getting yelled at over something I have no control over!