Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #791173

Complaint Review: Lexington Law - Internet Texas

  • Submitted:
  • Updated:
  • Reported By: Jheff — United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Lexington Law PO Box 510290 Internet, Texas United States of America

Lexington Law Lied about cancellation Internet, Texas

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Me and my wife tried lexington law firm for credit repair last year after searching the internet for the best company.  The one thing we were adament on was being able to cancel at anytime, for any reason, no questions asked.  Our rep said "Not a problem, as long as you call before the 24th of whichever month you want to cancel we wil not debit your acct.  We decided to give it a shot.  For a $160 month for me and my wife and for 6 months we had their service.  They took some things off of mine and quite a bit off my wife's so I am not complaining about the service. However, when we tried to cancel the rep said, "We can put you in a hold program and for the next 3 months where you will not be charged and we will send one letter a month per individual and after 3 months if you decide to still cancel you will not be charged.  So when the three months was up I called in to cancel and the new rep informed me that they would be charge of $160. I refused and said " your rep said this was free of charge and after 3 months I could decide on whether to stay or not.  This went back and forth until she said, "we have a recording of the phone call where you told the rep you would pay at the end of that time.  Gotcha, I replied.  I told her if she could produce that phone call in a sound bite to my email I would gladly pay the bill.  Here is there response letter

Dear Jason


I appreciate you letting me know. Unfortunately, we will not be sending you the audio file of the phone call you had with Matthew Kimball.  However, I have closed your case so that we will not be charging you the final invoice for work which was already performed.  Your confirmation number is .....

It did take them awhile to remove what we wanted and it was a b***h to cancel.

This report was posted on Ripoff Report on 10/21/2011 07:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lexington-law/internet-texas-/lexington-law-lied-about-cancellation-internet-texas-791173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now