Lexis Nexis Lexis Nexis - Bait and Switch; Lock you into 1 year contract and then autorenew! Colorado Springs Colorado

I demoed Lexis Nexis Advance which was supposed to be a research tool for US tax professionals.  I was skeptical as I have know LexisNexis for their overall legal research tools for lawyers, but never found it useful for tax work.  The person who demoed appeared knowledgeable and showed me where I could find everything that I needed and how I could search for it.

So I purchased the product Lexis Advance.

After trying to use it twice, I quickly realized it was not as advertised.  Either the material I was searching for could not be found OR it cost EXTRA!  I was clear the entire time, that I needed information related to Individual Income Taxes (Federal and state).  I was also clear that I wanted access to third party analysis as I already have access to the code, regulations, etc...

I spoke with my account rep, who tried finding the documents I was seeking, and he was also not able to find most of them.  He found one which he forwarded to me.

I decided within 2 weeks to cancel as the tool was completely useless.  The sales person indicated that I could not cancel as I was locked in for a full year.  I went back and forth with him, but he would not budge.  So I paid $200 a month for a year for a completely useless tool!

I was clear that I did not want any autorenewal, and he indicated he would note it in my account.  Guess what!  It auto renewed!  I was obligated through Oct 15, 2017, but kept getting invoices and warnings for November 2017.  I even got collection warnings. I called Lexis about 6 different times.  The support people are useless and have no power.  They cancelled my account, but could not reverse November and half of October.  They indicated I had to call the original sales person, which I did (and wrote twice), but never received a response.

I have now not heard anything for 2 months.  I have assumed November is closed out, but still have not recieved a refund for the half month of October...Corp America wins again....