Complaint Review: LG - Huntsville Alabsma
- LG 201 James Record Rd SW Huntsville, Alabsma United States
- Phone:
- Web: lg.com
- Category: manufacturer
LG False Advertising Huntsville Alabsma
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I was hesitant on purchasing another LG Range because 6 years ago I filed a lawsuit against them for advertising their specific electric range as a true convection with sabbath mode when in fact it was not. We won the lawsuit due to LG falsely advertising their product. This leads up to yesterday when I decided to give them a try again.
Figuring they learned their lesson, I purchased their LRE3194BS. They(LG) claims on their website as well as on every website that sells this range(Best Buy is where I purchased) that it is in fact a True convection(3rd heating element behind the fan). After it was delivered yesterday I opened up the owners manual and it stating it is NOT a true convection.
When I called LG customer service to find out exactly what was going on and to ask what the difference us with their "True Convection" & their new "Pro Bake Convection", the representatives could not tell me the difference. They then connected me to the corporate USA office in Alabama where a representative answered the phone.
I explained not only my concern but also brought up the lawsuit 6yrs prior and she stated this unit was NOT true convection.
I asked about their webpage and the info they provide to retailers and she simple stated she has no idea who is responsible for putting correct and valid info online. I said this is just like years ago and your falsely advertising your ranges again. She then Hung Up on me. Hopefully another attorney will be willing to take on a new case against them.
This report was posted on Ripoff Report on 03/05/2019 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lg/huntsville-alabsma-35824/lg-false-advertising-huntsville-alabsma-1474731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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