Complaint Review: Life Alert - Encino Caliornia
Life Alert Continued to charge a customer after death. Continued to charge a dead person monthly payments. Customer returned equipment and presented death certificate. Encino Caliornia
On December 8, 2017 I called to cancel service due to my dads death. I was told to return equipment and send an original death certificate to prove death. This took me several months to complete, as I had to wait or the Death certificate from the state.. I called several times and was told, once I completed the requested tasks I would then be reimbursed. This did not happen. Also, the customer service department made no attempt to help me under such horrible circumstances such as my dad dying. They would say this is company policy nothing we can do your dad has a contract that can't broken even when dead. Life Alert refused to reimburse my dads deposit and reimburse 3 months of debit charges they took out of my checking account. Claiming his contract was still valid even though he died. This is outrageous! Charging a dead elderly person monthly payments. Life Alert's return and termination policy is illegal. Contracts end upon death and reimbursement should be on date of death. Do not do business with this company they take advantage of elderly people not understanding such termination policies. If Life Alert is going to charge you monthly payments after you die, this should be told to you upon contract signing. As I was never told this policy.
This report was posted on Ripoff Report on 06/07/2018 01:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/life-alert/encino-caliornia-91436/life-alert-continued-to-charge-a-customer-after-death-continued-to-charge-a-dead-person-1446471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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