Complaint Review: Light Relief, LLC - Chino California
- Light Relief, LLC 15820Euclid Ave. Chino, California U.S.A.
- Phone: 800-743-9852
- Web:
- Category: Home HealthCare
Light Relief, LLC DUAL SHIPMENT SCAM from Light Relief, LLC Chino California
*Consumer Comment: ANOTHER VICTIM OF LIGHT RELIEF
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I ordered 1 Light Relief System with 1 A/C adaptor and 1 Large pad for a total of $ 134.75. I received 2 of each item, including a 'Soft-Lux' pillow that is clearly listed on the website for $ 0.00, and was charged $ 69.18 for it, for a total of $ 278.83 taken from my Bank Account. After NUMEROUS calls to customer service, I was finally given a RMA # to return 1/2 of the shipment.
I was told it would be refunded 7-10 business days. With a UPS Tracking Code, I knew the very day they received it.
3 weeks later I called to ask why I hadn't received my refund and was told AGAIN it would be 7-10 days. 15 days later I received a $ 119.85 Credit.... which was $ 24.00 LESS than the price they charged me for my Products, also not including the $ 10.35 I demanded for return shipping for THEIR MISTAKE.
After warning them that I would contact the Authorities if they didn't refund the full amount, their solution to the situation was to HANG UP on me every time I would call.
BEWARE... this Company makes DOUBLE SHIPMENTS and uses your overcharges to make interest on a daily basis and then only refunds a partial amount of what is owed to the Customers !!
Danny
elkhart, Indiana
U.S.A.
This report was posted on Ripoff Report on 05/26/2008 03:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/light-relief-llc/chino-california-91708/light-relief-llc-dual-shipment-scam-from-light-relief-llc-chino-california-334926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
ANOTHER VICTIM OF LIGHT RELIEF
AUTHOR: Sunny172 - (U.S.A.)
SUBMITTED: Sunday, June 22, 2008
My girlfriend and I ordred two of them. We gave them MORE than a fair trial and found them to be nothing but a hoax. When I called "Customer Service" they tried to sell me a set of knives telling me that I would come out ahead because the cost of shipping and processing (approx, $48.00) on their side to return the "Light Relief" units would cover the cost of the knives which they were trying to sell for less than $48.00!!! Plus shipping and processing of course! The cost of the inital units was well over $200.00...To get to the point they wanted me to spend MORE money to keep something that doesent work, and yet spend MORE money so I wouldnt return them!!! Finally, VERY nicely I said " You're program said money back guarantee, NO QUESTIONS ASKED, AND THAT'S WHAT I AM COUNTING ON". From that point, I was QUICKLY told that I would recieve the refund of Approx. $150.00. At this point I was willing to take a hit just to get some money back. They did keep their word. We called the credit card company EVERY DAY and they did give the refund, IF you want to call it that. Long story short, STAY AWAY-IT'S A GIMMICK! Shortly after all this I noticed that I no longer saw ROBERT WAGNER trying to convince us to use these things. HMMMMMMM, I wonder why.
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