Report: #728436

Complaint Review: lightinthebox.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Thu, May 12, 2011
Updated: Mon, July 11, 2011
Reported By: wizzard8955 — Valparaiso Indiana United States of America

Author Not Confirmed

Why?

lightinthebox.com Internet United States of America

Phone:
Web: https://www.lightinthebox.com/index...
Category: Internet Fraud

lightinthebox.com sent me wrong product , no refund and deleted my account Internet

*UPDATE Employee: Sincere Apology from LightInTheBox

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took over a month to get my order. 1 item failed and they asked me to return it. I did and waited another month with no response so I contacted them. They said they would ship me my replacement and so I waited another month then they shipped me the wrong item. Now they wont respond to me at all. Terrible company, and terrible customer service.

This report was posted on Ripoff Report on 05/12/2011 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lightintheboxcom/internet/lightintheboxcom-sent-me-wrong-product-no-refund-and-deleted-my-account-internet-728436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Sincere Apology from LightInTheBox

AUTHOR: LightInTheBox - (United States of America)

SUBMITTED: Monday, July 11, 2011

POSTED: Monday, July 11, 2011

Dear Customer,

On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.

I would like to invite you and all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.

Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.

Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html

Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.

Regards,

LightInTheBox.com

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