Complaint Review: Lightinthebox.com - su Zhou js Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Lightinthebox.com 3F 855 Zujiang rd Internet United States of America
- Phone:
- Web: Lightinthebox.com
- Category: Bridal Shops
Lightinthebox.com Yu Zhi Young My order was sent and did not match in color at all. They say they stand behind their company, but it must be behind the great wall of China!! su Zhou js, Internet
*REBUTTAL Individual responds: are you sure?
*UPDATE Employee: Sincere Apology from LightInTheBox
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I placed an order for a wedding dress, shoes, and purse that were all to be champagne. When the order arrived, the dress was was a bile colored tan, the shoes were off white, and the purse light pink. The person packing the order should have seen right then that they did not match although all were listed to be champagne.
When I contacted the company...which could only by done via e-mail, I only got their return policy quoted to me over and over again. It was like someone just sat on the other end of the internet repeating, "we do not speak-a-english".
After several attempts, I requested that they only take the shoes and purse back, since the dress was ordered to my measurements. I felt this was more than a fair compramise...I still was stuck with a wedding dress that I could not where for my wedding.
Again I got a return e-mail that was scripted the same way.
I guess the saying "land of the free" must mean to this company "land of the free to be ripped off".
This report was posted on Ripoff Report on 07/14/2010 06:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lightintheboxcom/internet/lightintheboxcom-yu-zhi-young-my-order-was-sent-and-did-not-match-in-color-at-all-they-622974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 REBUTTAL Individual responds
are you sure?
AUTHOR: Regima - (United States of America)
SUBMITTED: Tuesday, July 19, 2011
is it really things what you said?
#1 UPDATE Employee
Sincere Apology from LightInTheBox
AUTHOR: LightInTheBox - (United States of America)
SUBMITTED: Wednesday, July 13, 2011
Dear Customers,
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Related Reports
11:15 PM
07:29 PM
12:26 PM
01:32 PM
08:59 PM
11:41 AM
03:22 PM
07:11 PM
07:25 PM
05:02 PM
09:13 AM
07:03 AM
11:06 AM
08:58 AM
11:13 AM
07:50 PM
06:38 AM
10:27 PM
10:27 PM
10:26 PM
09:10 AM
06:45 AM
09:22 PM
New Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
