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Report: #1388326

Complaint Review: Locksmith-pros.net - New Jersey

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  • Reported By: Vehicles — New Jersey USA
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  • Locksmith-pros.net New Jersey USA

Locksmith-pros.net Lock Smith Pros Technician Carlos (young kid) arrived at Elizabeth NJ. Carlos using his tools (metal bar) unsuccessfully tried to unlock the driver side door, while Driver was watching that Carlos does not damage the door. At the moment that driver got busy on a phone call, the kid Carlos walked around the car towards the passenger door (front) to unlock the door. This time he was successful. Yet the door was damaged got a molding frame dented and scratch, this caused by the tools and "technique" Carlos used. Also the Clip weather strip was affected causing water to access the interior. Whole border of the window is vented. When damages were pointed out, Carlos did not showed any interest nor professional handling of the situation. Someone must do something to this crocks. Somewhere in NJ - they operate online. New Jersey

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Good morning Mr. Jose

            I had spoken over the phone with one of your customer service representatives which were helpful and courteous.

Technician Carlos (young kid) arrived at given address and met with driver. Both walk towards the vehicle. Carlos using his tools (metal bar) unsuccessfully tried to unlock the driver door, while Driver was watching that Carlos does not damage the door.

Driver got busy on a phone call, so Carlos quickly walked around the car to the passenger door (front) and attempted to unlock the car, this time he was successful yet molding frame was dented and scratch, Clip weather strip is also affected causing water to access the interior this caused by the tools and technique Carlos used,

I had sent an email and also phone calls, however until now I have Not heard a word from Manager "Jose" at  Lockmith-pros.

This report was posted on Ripoff Report on 07/26/2017 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/locksmith-prosnet/new-jersey/locksmith-prosnet-lock-smith-pros-technician-carlos-young-kid-arrived-at-elizabeth-nj-1388326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Locksmith-pros.net The technician from this company identified himself as Benjamin I called Locksmith-pros.net on Sunday June 11 because they claimed to have unbeatable prices and service on their website. They list the service charge for their visit as being $15 with a safe lockout fee starting at $65. They claim that they offer a 100% satisfaction guarentee. When I spoke to Benjamin on Sunday I provided him with the name of the safes I needed opened, and he said he could do that...no problem. He asked me if 11:00 AM the following day would work and I said that was fine. He arrived at 1:30 instead of the 15 minute window of the stated arrival time they claim on their website. When Benjamin arrived and I escorted him to the safes, he said he could not open them without breaking them. I then asked him why he didn't tell me that when we spoke the previous day. He said that he did, and I replied that if he did tell me that, I would never contracted with him. So, I looked at him and said I'll give you your $15 for the service call and see you to the door. At that point he said that the service charge was $29 dollars and the total sum I owed him was $110 dollars for wasting his time. He was not backing down, and I knew that the police would simply tell me all I could do was make a complaint with his company. As soon as he left I called the company and spoke to the customer service rep to inquire if my $110 dollars was going to be refunded because the technician was not only dishonest, fleecing me of $110 dollars, but I was in no way satisfied eith the lack of service and deceitfulness, and no guarentee of satisfaction was provided. The customer service rep only apologized and she said she would relay my complaint to the manager.It's now 6:18 and I haven't heard from him or her. I highly doubt I will either. My definition of a 100% guarenteed satisfaction would be a return of my $110 dollars for the total scam they pulled on me. Lake Zurich and other cities they serve Illinois
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