LOMBARDI PUBLISHING Doctor's Health Press Renewed subscription without notice, no response to cancellation. After 30 day no refund. Boston, Internet

Just received a credit posted today (5/17/10) on my credit card account. It has been 39 days since I first requested the refund. 5 1/2 weeks. Thank you.

Dear Customer,

I would like to help you get to the bottom of this. Originally I checked our refund report for anyone looking for a refund from Phoenix, AZ. There was only one and therefore assumed it was you based on your location in your initial report.

However, now you are putting your location as Sedona, and I looked through the refund report and have seen that a refund has gone through for a customer in Sedona who ordered a health newsletter on May 14, 2010.

Regards,
Customer Service
Lombardi Publishing Corp.

I'm not sure what customer you are referring to, but I called as soon as I saw the charge on my credit card which was April 8, 2010. I followed up on April 19 with an email. Both times I was told that your accounting department had the request and it would take 2-3 weeks. I followed up again on April 30 with another email. As of today, May 14, I still have not received a refund. It has been 5 weeks. I think that is sufficient time for processing.

Dear Customer,

Our records show that a request for a refund was made on April 26, 2010 and that a full refund was processed back to the customer's credit card on May 4, 2010. If this is incorrect, please contact us and we will rectify the situation immediately.


We've been in business  since 1986 and have served over 1.4 million customers and have earned an 'A' rating with the Better Business Bureau. We pride ourselves on excellent customer service and try our best for our customers.