Lombardi Publishing Stung me for almost $3000 Internet

Dear Ken,
 
Thank you for taking the opportunity to contact a member of our Customer Service Team in regards to the concerns about your recent order(s). 
 
Ken - we sincerely apologize for any frustration and/or inconvenience you may have experienced in relation to dealing with a Sales professional, while we were attempting to help you make changes to your account. While the call may have been lengthy, we endeavor to explain all of the options available to you, and we explain all of the details surrounding your subscription to ensure that there is no misunderstanding or confusion.
 
In all fairness and with all due respect, we take the quality of our newsletters and recommendations as seriously as we take our ability to provide world class customer service. Our Analysts are experts in their respective area and they do their best to provide top-quality picks & information.
 
Additionally, it is standard practice for us to advise customers to contact their banks, prior to us charging amounts over $1,000. Our business has over 2,000,000 world-wide, and we have been around since 1986. We have an A+ rating with the Better Business Bureau; we are not a scam.
 
We were able to locate the two (2) unresponded emails sent into our Service team on Friday, April 19th (after we closed) and the Second on Sunday, April 21st. 
 
As per the following automated response you were given for both messages, Please allow up to 2-business days for us to provide you with a response to your message. If you have not received a response after that time, we respectfully request that you please contact a member of our Global Customer Support team at 1-866-744-3579 - quoting the ticket number found in the subject of this automated reply. 

Please remember that our customer service department is open from Monday to Friday, 9:00AM to 5:00PM Eastern Standard Time. We have not yet had an opportunity to respond to your concerns.

Ken, since we do not have a telephone number for you on file, I humbly request that you reach out to me directly at 1-866-744-3579 ext. 222 so that we can discuss your concerns in a more appropriate forum.
 
Thank you for allowing us the opportunity to resolve your issue. I look forward to speaking with you soon.
 
Warmest regards,
 
Rick Johnson
Director, Customer Service
Lombardi Publishing Corporation
1-866-744-3579 ext. 222
r.johnson@lombardipublishing.com