lombardi publishing ripoff new york city, New York

Dear Terry,
 
Thank you for your follow-up.
 
Please know that our objective is to help our customers reach their goals via financial security, financial independence or physical well-being. It is our goal to provide all of our subscribers with an extremely positive experience in regards to every aspect of our customer service.
 
We sincerely apologize for any inconvenience you may have experienced in relation to dealing with the Customer Service professional, while we were attempting to help you make changes to your account.
 
While the call may have been somewhat lengthy, we endeavor to explain all of the options available to you, and we do our best explain all of the details surrounding your subscription to ensure that there is no misunderstanding or confusion.
 
Perfect -- that number means your account has been cancelled and your refund is in process. Please know that in most cases, refunds are available faster than the 3-business days you were quoted. We do our best to set your expectations accordingly, as there is a delay between when the refund processed, and when your bank allows those funds to be accessible. 
 
Terry, I want to personally thank you for allowing us the opportunity to resolve this concern. Please know that I am available during the day, should you still wish to contact me directly. 

I sincerely hope this inconvenience doesn't dissuade you from doing business with Lombardi Publishing in the future.
 
Warmest regards,
 
Rick Johnson
Sr. Manager, Sales & Customer Service
Lombardi Publishing Corporation
1-866-744-3579 ext. 222
r.johnson@lombardipublishing.com

after trying to sell me severakl other newsletters lombardi publishing politely issued me a refund and cancellation of whatever i was charged for.  they gave me a cancellation number can-168553-r-1 and the refund should be processed in 3 days.  the funny thing was i never received the newsletter they were charging me for under automatic renewal.

Dear ttm123,

Thank you for taking the opportunity to voice your concerns.

In all fairness in addition to the renewal notifications we sent you before we charged your account, you were advised at the time you signed up for your subscription of the automatic renewal.
 
These notifications were provided as a courtesy to remind you of the pending charge as well as to give you adequate time to let us know if you no longer wanted the newsletter.
 
Our newsletter service is designed to renew automatically to ensure you do not inadvertently miss out on any important information to which you are subscribed.
 
We respectfully request that you contact a member of our customer service team so that we can refund the newel charge. Alternatively, I can be reached at 1-866-74-3579 ext. 222 or you can simply respond to this message.
 
Lombardi Publishing publishes several hundred information products and periodicals. We have served over two million customers, we have customers in 141 countries and we have been in business since 1986 but most importantly, we are looking forward to working with you to resolve your concerns, as we are not a scam.
 
Warmest regards,
 
Rick Johnson
Sr. Manager, Sales & Customer Service
Lombardi Publishing Corporation
Email: r.johnson@lombardipublishing.com
Phone: 1-866-744-3579 ext. 222