Complaint Review: Longwood Industries - Roanoke Virginia
- Longwood Industries 312 Second St. Suite 2 Roanoke, Virginia U.S.A.
- Phone: 800-430-1965
- Web:
- Category: Auto Advertising Services
Longwood Industries Would not refund money as promised for nonperformance. Roanoke Virginia
*Consumer Comment: Received my refund...it wasn't easy!
*Consumer Comment: Longwood Inc
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Longwood Industried promised through "BigLot" to sell cars at your asking price or your money back. They charge $150 for the ad and promise to refund all minus their $29 fee. What they don't highlight is that you only have 10 days after the ad expires to request a refund. Since it's been about 60 days since you signed a contract, it's hard to remember all of the details. In Sept or Oct 2008 I advertised with Longwood Industries on BigLot.
I received absolutely no responses to my ad for a 2000 BMW 323 Ci Convertible. I was forced to trade it at a substantial loss. I requested a refund from Longwood Industries on 12-9-08, about 3 weeks after their "10 day following ad expires" rule. I heard nothing back. On 2-26-09 I called Longwood Industries to track the refund process. They had received my request for a refund, but refused to refund my money because my request for a refund did not fall within their 10 day parameters.
The woman I talked to denied that there was anyone, ie a supervisor, who I could talk to about their arbitrary 10 day parameters. After several times requesting their physical address and to talk to a supervisor and receiving no adequate response, I told the woman I would report them to the Chamber of Commerce. she then asked for me to hold and she'd see what she could do. She offered a 50% refund. I refused and requested a full refund. She then put me on with someone else (John?) who reterated the 50% offer. I again refused feeling scammed by this whole thing. I threatened again to report them to the Chamber of Commerce giving them another chance to refund the whole amount minus the $29. they refused.
On 2-27-09 I called the Roanoke Chamber of Commerce to report this, and they referred me to the Better Business Bureau. I reported Longwood Industries to the Better Business Bureau's web sight. I have requested a full refund minus the $29. In my research on Longwood Industries on the web and in talking to the BBB in Roanoke, I have found that they have had 118 complaints to the BBB against them in the past 3 years. I don't know if those who have complained have also complained on this sight.
Ken
Silver City, New Mexico
U.S.A.
This report was posted on Ripoff Report on 02/27/2009 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/longwood-industries/roanoke-virginia-24011/longwood-industries-would-not-refund-money-as-promised-for-nonperformance-roanoke-virgini-429143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Received my refund...it wasn't easy!
AUTHOR: Stevie15 - (U.S.A.)
SUBMITTED: Friday, July 31, 2009
I too unfortantly fell for the gimmick of them selling my car. I too never got ANY call from a real customer interested in my car. I had more interest listing it on Ebay and Craigslist. In the end, we just ended up trading it in. None the less, my car didn't sell with Longwood Industries, and I followed the refund process to a T. I did it within the time frame and followed all the rules. I even got a delivery confirmaiton to prove if needed that they received it within the 10 day window. They did receive it..and after 30 days of no credit on my card, I called wondering what the scoop was.
The first person I talked to said they received it, but it hasn't been quite 30 business days and that by the 30th business day I should see it. Well the 30th business day came and went, no credit.
The second person I spoke with told me that she was sorry I didn't get my refund, but again went over the fact they received it and that she would send the request ot her supervisor right away to have it processed that day.
another week went by, no credit. I called there a couple days ago and again, harrassed the CSR about not receiving my refund. After checking it out again, she told me she'd send it to be processed today. I told her the other person told me that a week ago, and she promised me i'd receive my refund in 3-5 days. I told her if I dont see it, I will file a dispute with my credit card.
Well, there is a credit on my card today. Whew....

#1 Consumer Comment
Longwood Inc
AUTHOR: KC - (U.S.A.)
SUBMITTED: Monday, March 09, 2009
I was contacted by this company as well...by a Jacob Reed.I also have a car on Craigslist, and he responded through that ad. I was all ready to call them, and looked the company up on this website.After reading your ad, I have decided not to even return their call.THank you for your story.You may have saved me alot of trouble!


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