Report: #1396154

Complaint Review: Lorex

  • Submitted: Mon, August 28, 2017
  • Updated: Mon, August 28, 2017
  • Reported By: Righteous Indignation — Chico California USA
  • Lorex


Lorex Flir Google Play Store apps do NOT work Internet

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Purchased through Costco the LNR416S, came with LNR3163B x 6, and LNR3162B x 3; NVR defaults to CBR bandwidth (favors audio) but none of these cams have audio capability. Each cam has to be individually set to VBR; the UI is NOT end user friendly, and there are additional settings on the PC software that one can really mess up their system with if strict attention is not paid; this software is also NOT end user friendly. There are over 10 completely different apps on Play Store, all with terrible ratings, few of which allow the user to actually log in after account creation, those that do give "resolution not supported" message no matter how low one sets res through NVR or PC software, none of which EVER garner an answer from app developers through rating on Play Store or through direct email to Lorex/Flir. This system was such a steal because I believed Lorex to be a reputable company. Now I understand why the low price: they were unloading unsold stock fast as possible through Costco, severely mismatching cams to recorders at ridiculously low prices (got ours for under $800 US). I had more success with Chinese built CCTV system I purchased from ZModo, both with operation, and customer service, which is also next to nonexistant there. DO NOT purchase ANY of these systems through Costco (it's not Costco's fault) as you will be frustrated no end. The ONLY saving grace is the quality of the image(s). They are outstanding, but far far outweighed by the complexity of set up and maintenance coupled with absolutely the WORST customer service I've ever experienced from a US based company.

This report was posted on Ripoff Report on 08/28/2017 10:21 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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