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Ripoff Report | Lowe's Review - Muncie, Indiana - Lowes matched price
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Report: #372530

Complaint Review: Lowe's - Muncie Indiana

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  • Reported By: muncie Indiana
  • Author Confirmed What's this?
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  • Lowe's Muncie, Indiana U.S.A.

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the Lowe's in muncie, IN does not honor the competitors price plus 10%. they try to tell me that a "sale" doesn't count? when there own ad states, CLOSEOUT,SPECIAL ORDER, DISCONTINUED, CLEARANCE, LIQUIDATION, & DAMAGED items".
they have also stated to me on a price match plus 10% that Menard's wood is "not as good as the wood at Lowe's"
this is false advertising & needs to be stopped by a class action lawsuit against Lowe's.

Toyznstuff
muncie, Indiana
U.S.A.

This report was posted on Ripoff Report on 09/13/2008 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes/muncie-indiana-47302/lowes-matched-price-plus-10-muncie-indiana-372530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 Consumer Comment

Identical Item is the key

AUTHOR: Aaron - (U.S.A.)

POSTED: Friday, December 26, 2008

Sounds like there was an issue with wood. Since it comes from different mills and suppliers it will never be identical. Sorry but they are covered.

Seriously why not just buy it at Menards? Oh wait because you want Lowes to loose money so you get something for less then they paid for it.

Those policies are put into place to keep loyal customers happy and at the same time stop people like you from abusing it.

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#2 Consumer Comment

Actually the link the employee offered does not exclude sale items from the price guarantee

AUTHOR: Ksmax - (U.S.A.)

POSTED: Friday, December 26, 2008

Here is the text from the web page cited above. I don't see sale prices excluded. Adverstised price would also seem to suggest sale prices too.

Your Local Lowe's Offers Everyday Low Prices, Guaranteed
We guarantee our everyday competitive prices. If you find a verifiable lower everyday or advertised price on an identical stock item at any local retail competitor that has the item in stock, we'll beat their price by 10% when you buy from us. Just bring us the competitor's current ad or we'll call to verify the item's price that you have found. Cash (charge card) and carry purchases only. Competitor's closeout, special order, discontinued, clearance, liquidation and damaged items are excluded from this offer. On percent-off sales, Lowe's will match the competitor's percent-off offer. Limited to reasonable quantities for homeowner and one-house order quantities for cash and carry contractors. Current in-store price, if lower, overrides Lowe's advertised price. Price guarantee honored at all Lowe's retail locations. Labor charges for product installation are excluded from our price guarantee offer in our stores with an Installed Sales Program

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#1 UPDATE Employee

Read the policy.

AUTHOR: Rick - (U.S.A.)

POSTED: Saturday, November 29, 2008

Lowe's pricematch policy is detailed on their own website:

http://www.lowes.com/lowes/lkn?action=pg&p=CustServ/Services

As you said, conditions such as Special Order, clearance/closeout, and sales are excluded. In writing.

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