LUMINARY extended free offer to auto refill and credit card charge without authorization St. Petersburg Florida

I ordered a sample of Luminary skin care hydrofirm cream and collagen serum for $4.95 in Sept. 2017. Without authorization, my credit card has been billed $187.66 for 5 months, for a total of $938.30. The first 4 shipments contained no info on how to cancel, no customer service #, no address. Finally the 5th shipment had that info. I called and talked to an agent named Kim Phe, #007 (joke?). She cancelled the order. I wanted a full refund as I offered to send back the unopened products. She claimed "all she could do" was a $253.37 refund.                                                                                                                   

 I asked to speak to a supervisor or manager, "Not available". I requested the name of the President or CEO. Couldn't provide it. I requested their address. Wouldn't provide it. All I can get is a city and zip from package return address. I asked to speak with another agent. She said no. I threatened to contact every consumer fraud bureau, BBB, attorneys general. I asked her if the co. was located in a garage!! There is a seriously FRAUDULENT company bilking gullible consumers out of hundreds!!! My mistake has cost me almost $1,000. I read some similar reports at your site, HELP! HELP!  PLEASE!!