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Report: #1117756

Complaint Review: Luminess Air - Stafford Texas

  • Submitted:
  • Updated:
  • Reported By: trentray — Fort Worth Texas
  • Author Not Confirmed What's this?
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  • Luminess Air 12802 Capricorn Dr Stafford, Texas USA

Luminess Air Deceptive bait and switch advertising. Stafford Texas

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I went online www.luminessair.com to order an airbrush makeup kit after seeing it advertised on television.  I paid the 29.95 and then upgraded for $10.00 more, to find out three separate charges had been made to my credit card for over 100.00 dollars on two separate dates approximately ten days apart.  When I contacted Luminess Air I was told that I would be charged reurring monthly installments of $79.95 for five months for the kit and then 29.95 month thereafter for the makeup.  Not at all what I thought I was getting.  Of course no mention was made in the television ad, and then when I contacted the Customer Service they told me it was in the fine print.  Which required a magnifying glass to read. 

The fine print on the back of the invoice that arrived with my products is even smaller and necessary to read to return the items.  Although I did not get a good feeling when I spoke to them that I would receive anything in the form of a refund unless I insured the package and returned it with a tracking number (which is not how it arrived in my hands), but obviously something could happen to it when I return it. 

What a scam.  The customer service person did tell me they could let me have it for three payments of $79.95 instead of five and I told her it was the principle.  I do not do business this way and I do not expect to do business with anyone else who does.  I returned the merchandise in the same box, unopened, the same day I received it. 

Again, what a SCAM.

 

 

This report was posted on Ripoff Report on 01/22/2014 06:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luminess-air/stafford-texas-77477/luminess-air-deceptive-bait-and-switch-advertising-stafford-texas-1117756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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