Marc R Tow & Associates Did not provide loan modification or refund after 8 months Newport Beach California

I contacted Marc Tow offices back on January 8, 2009 to begin my loan modification and paid him $4000. I was told by a lady named Whitney that it would take about 30-60 days to complete. After 90 days and leaving message after message I had heard nothing from his offices. I called my mortgage company and they advised they had not heard anything either. The file was sent to my mortgage company on April 26, 2009 four months later incomplete and missing information after I sent my information to Marc Tow many times. My mortgage company closed the file for being incomplete. In May I asked for my full refund of $4000.00 I paid to his offices but he became very angry and actually hung up on me. I called back and he promised to get my modification. On June 15th he offered me a forbearance plan that saved me a measly $50.00 on my mortgage payment. I also requested a refund at that time. I have requested my refund about 10 times now and no responses. A few days ago I called his offices and was advised that Nancy handles refunds and I faxed her my request and emailed it to her,still no response. I wish I had not contacted him in the first place, he is a scam and very unprofessional. Please stay away from his loan modification services. I will continue to peruse my refund which is stated in the contract that all payments will be refunded if no modification was performed.

Courtney
Los Angeles, California
U.S.A.