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Report: #445021

Complaint Review: Marc R Tow & Associates - Newport Beach California

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  • Reported By: Irvine California
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  • Marc R Tow & Associates 3920 Birch Avenue, Suite 102 Newport Beach, California U.S.A.
  • Phone: 949-975-0544
  • Web:
  • Category: Lawyers

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Dear Mr. Tow, (details in letter addressed to Mr. Tow)

This letter is to inform you of my request for a full refund in the amount of $3,100.00 to be paid to me on or before Friday, April 3rd, 2009 by 5pm. In addition, I would like the originals, as well as any copies of my personal information.

I was referred to you by an associate of mine who has a business establishment for referring distressed homeowners to your company. I paid $3,100 via a wire transfer to your account (see enclosed) on December 5th 2008, at which time you were to begin the process of a loan modification on both my 1st and 2nd mortgage for my property. I contacted your office several times in December following my wire transfer and was assured by your staff that my file was being handled promptly by a Devin Rockefeller. After speaking with Mr. Rockefeller on December 22nd 2008, he assured me that the process would begin immediately and that it would be completed in 60 days or less. Mr. Rockafeller told me that Countrywide, my 1st mortgage, is easier to work with compared to that of IndyMac and would have my loan modifications completed within a 30-60 day time frame.

On February 22, 2009 (2 months later), I contacted Mr. Rockefeller via email to acquire the status of my files and his response was emailed to me on February 25, 2009 (see enclosed) that stated an offer was made to Countrywide. Per our agreement (see enclosed), I should have been notified of this offer, but I was not notified at all of any details, which prompted my request for a face to face meeting. After repeated phone calls, I did not receive a return phone call, so I sent an email to Mr. Rockafeller stating my concern and that I should have a right to know details and to also meet everyone, including yourself, who are involved with handling my files. This meeting finally took place on March 24th 2009 (109 days after my wire transfer of $3100 to you); however, the only person who attended the meeting was Mr. Rockafeller and he was not clear on the details of progress, if any, nor could he answer why nothing had been done for several months. I requested a meeting with you, in which Devin arranged to occur on March 25th at 5:30pm.

On March 25th, prior to my meeting with you, I contacted Countrywide, my 1st mortgage, and they stated that an authorization form had not been received from you until February 26th 84 days after the wire transfer. Countrywide also informed me that my financial information had not been received until March 17th, 103 days after the wire transfer. Furthermore, Countrywide has informed me that they have no offer at all from your office. In contrary, IndyMac, my second mortgage, did receive an authorization on December 30th 2008, but was not followed up with any correspondence phone calls or documentation whatsoever.

During our meeting on March 25th, I expressed that I was not happy with your service and asked for a full refund. After asking you for a refund, you became upset and said that you were not going to give me a refund. You did not allow me an opportunity to discuss the reasons for my request, which is why I've documented it above in this letter.

I respectfully request a full refund of $3,100 by 5pm on Friday, April 3rd 2009 in the form of a cashier's check or money order.

Tamara
Irvine, California
U.S.A.

This report was posted on Ripoff Report on 04/19/2009 08:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/marc-r-tow-associates/newport-beach-california-92660/marc-r-tow-associates-fraud-did-not-fullfill-loan-modification-service-taking-advantag-445021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
1Employee/Owner

#7 Consumer Comment

Happy with Mr. Tow's Services

AUTHOR: Dustn - (United States of America)

POSTED: Thursday, February 18, 2010

Like many Americans after the housing bubble burst, I found myself stuck in a variable-rate mortgage that was quickly turning upside-down.  At the recommendation of a colleague, I contacted Marc Tow for assistance with a loan modification.  When I first spoke with Mr. Tow, he explained the loan modification process in detail and made sure to stress that the process is difficult and can be time consuming.  Despite his warnings, his office was able to re-negotiate my loan down to a much more reasonable fixed-rate within 60 days.  My experience with Mr. Tow's office has been nothing but positive, and I have not hesitated to recommend his services to others who have found themselves stuck in undesirable mortgages.

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#6 Consumer Comment

In fairness

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, June 17, 2009

I am also client of Marc R. Tow for my loan modification I was desperate before when I went to his office I was on search for loan mod expert when I came across his name his profile talking about all his expertise which made me believe to hired him when I was there at his office the next day I saw many clients of his while I was waiting my turn one of his client shared me her experienced with Marc Tow shes been client for many times she said she never have had any bad experience about her relationship as client with Marc Tow all was runs smoothly and there was no hassle it was a proof to me too I dont have problems with Marc Tow I was lucky to hire him he was there all of my hearings everytime I call his office I never put on hold and his staff was very accomodating for now my loan mod was done successfully. I owed a lot from Mr. Tow with all the helped there is no amount to pay even I paid much but its all worth it.

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#5 Consumer Comment

In fairness

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, June 17, 2009

I am also client of Marc R. Tow for my loan modification I was desperate before when I went to his office I was on search for loan mod expert when I came across his name his profile talking about all his expertise which made me believe to hired him when I was there at his office the next day I saw many clients of his while I was waiting my turn one of his client shared me her experienced with Marc Tow shes been client for many times she said she never have had any bad experience about her relationship as client with Marc Tow all was runs smoothly and there was no hassle it was a proof to me too I dont have problems with Marc Tow I was lucky to hire him he was there all of my hearings everytime I call his office I never put on hold and his staff was very accomodating for now my loan mod was done successfully. I owed a lot from Mr. Tow with all the helped there is no amount to pay even I paid much but its all worth it.

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#4 Consumer Comment

In fairness

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, June 17, 2009

I am also client of Marc R. Tow for my loan modification I was desperate before when I went to his office I was on search for loan mod expert when I came across his name his profile talking about all his expertise which made me believe to hired him when I was there at his office the next day I saw many clients of his while I was waiting my turn one of his client shared me her experienced with Marc Tow shes been client for many times she said she never have had any bad experience about her relationship as client with Marc Tow all was runs smoothly and there was no hassle it was a proof to me too I dont have problems with Marc Tow I was lucky to hire him he was there all of my hearings everytime I call his office I never put on hold and his staff was very accomodating for now my loan mod was done successfully. I owed a lot from Mr. Tow with all the helped there is no amount to pay even I paid much but its all worth it.

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#3 Consumer Comment

In fairness

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, June 17, 2009

I am also client of Marc R. Tow for my loan modification I was desperate before when I went to his office I was on search for loan mod expert when I came across his name his profile talking about all his expertise which made me believe to hired him when I was there at his office the next day I saw many clients of his while I was waiting my turn one of his client shared me her experienced with Marc Tow shes been client for many times she said she never have had any bad experience about her relationship as client with Marc Tow all was runs smoothly and there was no hassle it was a proof to me too I dont have problems with Marc Tow I was lucky to hire him he was there all of my hearings everytime I call his office I never put on hold and his staff was very accomodating for now my loan mod was done successfully. I owed a lot from Mr. Tow with all the helped there is no amount to pay even I paid much but its all worth it.

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#2 Consumer Comment

Marc Tow tried to rip me off too

AUTHOR: Video Watchdog - (U.S.A.)

POSTED: Thursday, May 14, 2009

About a year and a half ago I was asked by Marc Tow to create a video project to promote his services. We agreed on the project, price, production date and completion date. When I asked for a deposit to start the project, he immediately went cold and shut down the deal, then refused to talk to me and treated me very rudely and unprofessionally when I attempted to follow up. His actions indicate that he was trying to get me to complete the project and then not pay for it, and I caught him in his ploy. With the financial crisis, he has found another way of ripping off others.

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#1 REBUTTAL Owner of company

Response To Tamara

AUTHOR: Marctow - (U.S.A.)

POSTED: Thursday, May 14, 2009

You have only told one side of the story. You left out the part where I refunded you a portion of the fee paid, for service that were completed.

I cannot go into detail about your file, out of ethical and moral constraints, but there are two sides to every story.

The loan modification and Loan Litigation process is a very long one, and it is getting worse by the day. One lender has told me that the used to get 3000 request for modifications every month, now they are getting 3000 a day. Lenders are overwhelmed and I personally have found some lenders to be less than truthful with my clients regarding my efforts.

As I see it, the lenders are trying to maximize their return. In their efforts, they try everything to disrupt the attorney client relationship as they know that they can take advantage of homeowners that deal directly with them.

Lenders are not your friend, they are not really trying to help you, and they do not see you as a person who needs help.

With proper cooperation and succussful strategy, and sometimes a lot of patience, I get modifications done.

I welcome anyone to call my office and ask to speak to me directly regarding any negative posts regarding my service. You can come to my office and I can discuss any aspect of your case. As with any business, I will have some unsatisfied customers. Often, they are unsatisfied for reasons beyond my control.

I am in the business of helping people, and I take that job very serious.

Thank you,
Marc R. Tow

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