Report: #1010432

Complaint Review: Marriott Vacation Club International - Internet

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  • Reported By: Alejandro — Seattle Washington United States of America
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  • Marriott Vacation Club International Internet United States of America

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On 2010 I bought tow weeks of timeshare at Marriott Freshaman Cove in Saint Thomas.
This was one of the most stupid things I have ever done, if not the most. They convinced me that it was a great investment and if I didn't use the weeks I could deposit them in Interval International, Marriott Vacation Club points or Marriott Rewards with great benneffit to me and may family.

The results were:
Interval or MVCI points are very hard to use. I have a gold property and there are still many blackout dates, and even if you work around them you need to know one year ahead when you'll have time for vacations and if you are lucky you'll get the resort you want.
The transfer to Marriott Rewards points is not better.  The amount of money I pay yearly for maintenance fees will buy more hotel time than the points I get for each week.

So I have been subsidizing Marriott for 4 years now, and I got tired, I spent a good part of our savings >40K on this stupid adventure and I want to cut my losses, and stop paying maintenance fees. So I contacted Marriott to sell my weeks back (no one else wants them, and I don't blame them). They are offering 2650 per week for a grand total of 5300. - 250 procesing fee per week 4800.

I am taking this money because I want to get the hell far from this property and Marriott in general, but these numbers should tell you how much Marriott charges for this timeshares and how much it really values. The cherry to the cake is that they want to charge about 2500 on maintenance fees for this year so I will really recover only 2300 from the original >40000 I paid.

Marriott will promise you the world and deliver hell, service was bad, booking was bad and their re-sale offer was laughable, but I have no choice, I don't have the money to keep paying this fees.

I would advice stay the hell out from Marriott time shares they sell them at price of gold, but they value them as price of garbage. This is an elaborate scam to get money from people that work hard to pay their vacations, offer them shinny objects and deliver nothing.

I am disappointed at Marriott by its total lack of moral backbone and sense of right and wrong and abusing me and so many other people in the same situation, and I am disappointed at myself for buying their lies.

Never, never, ever buy a time share they are a scam, specially if the parent company is Marriott


This report was posted on Ripoff Report on 02/07/2013 12:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/marriott-vacation-club-international/internet/marriott-vacation-club-international-mvci-mvc-will-tell-buying-their-time-shares-is-good-i-1010432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#13 Consumer Comment

Of course they'll say this

AUTHOR: disillusioned - (USA)

POSTED: Friday, June 03, 2016

We've been Marriott owners for about 15 years, now at Presidential level. I don't think it is all that good, but not completely bad. However, we have become disinchanted with Marriotts claims. Supposedly, we are supposed to have a personal contact person in owner services. Yet, usually when we call we get whoever is available and certainly the service varies. Really the maitaince fees pretty well cancel out any financial advantage. It is extremely diffiuclt to assess the promised services and well as time intensive. 

Try to use your resort points and reward points to put together a trip. You will get diffierent opinions about what you can and can't do. Luckily for us, the last person who sold us points went out of his way to cut through the ignorance and red tape. If you have a lot of time then you can put together a trip but you have to personally knowledable and have a depth of understanding about how the system works.

On our last trip to Maui we had a required meeting with the sales force and they convinced us to buy a 5 day stay with the idea that we 1) could likely extend it to 7 days and 2) if we we were prompt in following up then could add a second bedroom. Of course the cost was not a particular bargin but the promise was for prime time. As it turns out when we called, in the window specified, there was never any available weeks and were told they would call back with some openings. This, of course, never happened and finally we managed to get a 5 day stay scheduled, we were told we had we had to contact the main Marriott desk to extend it to 7 days and to add another bedroom. You can guess what happened. No availability, except in a hotel 23 miles away. This is Marriott, offer the world and produce little. We've had other problems over the years.

We are at the place that we are tired of dealing with them. If you check on the internet you will find weeks advertised for less than your cost of owning/maitiance fees and check on Ebay as there are a lot of weeks available. 

I wouldn't ever consider buying anything else from Marriott and unfortunately our initial enthusiasm led us to owning two resort weeks and some extra points. In general you can not believe what the sales reps tell you (I would agree that there are some exceptions ( as in our next to last sales rep) but how do you know). 

The units themselves are generally ok to good but, for example, the Maui property is definately showing it's age.

We probably will begin shedding ourselves of what has turned to be a disappointing experience. Of course, we won't ever get our money back except perhaps the one premium property we own. But we can book when and where we want without dealing with the Marriott bureaucracy. 

Buyer breware 


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#12 Consumer Comment

Marriott scam

AUTHOR: dennis - (USA)

POSTED: Tuesday, October 06, 2015

I agree.

John Scholar and Charlie Cavanaugh told us the same thing.

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#11 Consumer Comment

Marriott Vac Club Scam

AUTHOR: dennis - (USA)

POSTED: Tuesday, October 06, 2015

Very difficult to use the points. 

Not to mention the salesmen tell you that there is a buy back program in 3 years, so you can't lose if you don't like the program.

John Scholar and Charlie Cavanaugh told us about the 3 year program in the presence of another couple, Pam and Mark Stevens who can attest to the lie.

We called after three years and were told that there is no such program and never was such a program.

We were told by other people in the company, during numerous calls, that they don't know why the salesmen continue to tell people that there is a buy back program.( obviously, to sell product)

The people in this section of the Marriott company are aware of the tactics used by the salesmen but don't seem to care as long as product is sold.

Any consumers who have been victimized by their tactics can contact the lawsuite being initiated.

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#10 Consumer Comment

Marriott Vac Club

AUTHOR: dennis - (USA)

POSTED: Tuesday, October 06, 2015

When we purchased our points from Marriott Vac Club, the salesmen

told us that if we didn't like our purchase in three years, Marroitt would 

by back the points.

Here it is....three years later.....no such program....never was such a program.

Absolute lies.



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#9 Consumer Comment

Timeshare Scam

AUTHOR: margaretsims90 - ()

POSTED: Wednesday, February 18, 2015

Thousands of International travelers, particularly from the US and Canada, have fallen victims of timeshare fraud while vacationing. Resort developers hire skilled salesmen to represent their timeshares as many different attractive packages, such as financial investments, deeded properties, or vacation clubs, just to increase their sales

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#8 UPDATE EX-employee responds

96% says Marriott - 44% says T.U.G.

AUTHOR: Phil J. - ()

POSTED: Thursday, December 18, 2014


It's easy to score 96% when you are in control of the research samples.

Timeshare User's Group has a posted survey from Marriott Owners, and although its a few years old, Marriott Vacation Club scores 44% in the one category of complete happiness and satisfaction.  Check it out!

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#7 UPDATE EX-employee responds

Read More Complaints on Marriott

AUTHOR: Phil J. - ()

POSTED: Thursday, December 18, 2014

Alejandro makes some good points on Marriott Vacation Club's Integrity. For new readers, when through here, go back up to the search engine field and type in "Marriott Vacation Club" to locate more reports on the club.

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#6 Consumer Comment

Timeshare Scams

AUTHOR: margaretsims90 - ()

POSTED: Monday, November 10, 2014

Timeshare fraud has been around since the timeshare idea was created, but they increase during poor economy. When times are difficult, timeshare owners are stuck with properties they can´t travel to or even afford. Desperate to recoup some money to pay for bills, they can easily become victims to scams artists pretending to be their timeshare salvation who will take upfront fees -as much as five number figures in some cases- but fail to fulfill their promise.

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#5 REBUTTAL Individual responds

Timeshare Scam

AUTHOR: Jennifer Williams - ()

POSTED: Friday, January 31, 2014

Vacations are a good opportunity to get out of the busy daily life and to spend quality time with our beloved ones, however, with the struggling economy; it is every time more difficult to find a destination that fits our budget and meet our needs.  In the effort to find economical ways to travel, fractional ownerships appear as an attractive vacation option.

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#4 Author of original report

Marriott does not comment on the buyback price

AUTHOR: alewolf - ()

POSTED: Monday, November 04, 2013

The only reason Marriott does not respond to the question of the buyback price of their property is because they will skin you on it and pay only a small fraction of the original price, there is not two ways about it. This is a scam because the buyback price is what really tells you how much they are willing to pay for their property and is not even 15% of what they sell for. 

 Please Marriott, if you answer this rebutal tell us what is the average buyback price for your properties and what is the avergae sell price. Also how many rewards point is a Marriott room night now compared to 5 years or 10 years ago, becuase my Marriott Rewards point (per week exchanged) have not changed at the same rate.

 (Yes I have not find anyone willing to buy my property at a reasonable price)

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#3 Consumer Comment

Marriott Timeshare Sales Agreement

AUTHOR: BetzabethT - ()

POSTED: Monday, November 04, 2013

A Marriott timeshare sales agreement is the contract that you get at the moment you purchase a fractional ownership. Most timeshare companies make them long and difficult to understand, so the buyer doesn’t know well what he is getting into, and the terms and conditions are especially made to benefit the resort, but not the owner. The timeshare sales agreement gives you the right to use the resort, during a certain number of years, for a specific number of weeks. That means that the developer still owns the resort, so your interest would not be considered as real estate. Also, it is very likely that most of the verbal promises told during the presentation are not in the contract, and many of the agreements have no cancellation policy.

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#2 General Comment

Buy Back Price

AUTHOR: hinapsan - ()

POSTED: Wednesday, July 17, 2013

I would like Marriott Vacation Club to please comment on the original poster's claim that Marriott is willing to buy back the timeshares only a small fraction of the original price.

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#1 REBUTTAL Owner of company

Marriott Vacations Earns 96% Owner Satisfaction

AUTHOR: Marriott Vacations Worldwide - (United States of America)

POSTED: Saturday, February 09, 2013

While we are sorry to hear of this individual's frustration in securing reservations, our Owners consistently rate Marriott Vacations Worldwide at 96% satisfaction year after year.  Our partners at Interval International are also able to confirm more than 90% of the first choice reservation requests they receive.  While there will always be exceptions such as holiday weeks or weeks at resorts where owners pay a premium to own fixed vacation weeks, the program offers a lot of flexibility to trade for Marriott Reward points, exchange through Interval International or select from hundreds of Explorer vacation options.   While a guest can always stay at a hotel, our resorts offer 1, 2 and 3 bedroom luxury villas.  We encourage anyone who is having a problem securing a reservation to contact our customer care team at 800 936 6824 or via email at customer.care@vacationclub.com so that we can personally assist them.

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