Marriott Vacation Club International Marriott Vacation Club Trip Insurance Salt Lake City, Utah

We used 6,000 Marriott Vacation Points for a trip to Costa Rica. We purchased trip insurance from Marriott, issued through a company called, CSA. My husband came down with the flu. He went to the doctor and we received a doctor's note and filled out all the necessary information to submit to the insurance company for trip interruption.

Marriott had them reimburse our maintenance fees and not a replace trip. We lost our 6,000 points and only received $2,100 for a full week, all inclusive trip.

When I wrote to complain I received a call from manager named Jared (he would not give me his last name). He said that this the reimbursement methodology Marriott Vacation Club uses.

I stated that as a Marriott Timeshare owner and frequent user of Marriott for business, that we were not happy. We could never re do this trip with the $2,100 and plus we lost out vacation points.

He was not helpful and very condescending.  I asked him to send me the names of all the Marriott board members so I could write to them. Thus far, he has not done this.

I would never recommend Marriott ownership to anyone if this is the way they treat their owners.

I am not finished with them. I intend to go on their facebook site and I will write to all the board members.

This is a total rip off.