MARRIOTT GAYLORD TEXAN UNDISCLOSED RESORT FEES WERE CHARGED TO MY CREDIT CARD,WHITHOUT DISCLOSING THAT THEY WERE GOING TO CHARGE ME GRAPEVINE Texas

I went on priceline and named my own price for a hotel room in Dallas Texas.   Gaylord Texan accepted my bid.  When I got to the Gaylord Texan, I checked in and I was asked for my credit card.  I asked why did she need my credit card and I was told it was for incedentals(phone calls,room service, & movies).  So I gave it to her.

When I checked out 2 days later I found that the Gaylord Texan had charged me a resort fee.  But I did not agree to a resort fee when I checked into the Hotel.  Well I was told sorry.

I called 866-435-7627(Marriott Parent company)and talked to Lynn who is in the marriott business office and was told sorry but this is a standard practice with the Gaylord Texan and I would not get a refund.  I tried to explain that it is not right that a company should be able to charge a fee without letting you know what the amount would be and all she did was keep talking over me and holding the company line.  So I asked to talk to a supervisor and was transfer to Corlette who was even more steadfast in holding the company line.She even went so far as to tell me "if I you had gone directly to the hotel web site to book the hotel, then you would have seen the resort charge".  Well I tried to explain that the resort fee should have been included in the bid amount to no avail.

I have read many reveiws and have heard many others who are not happy with this practice.  I even noticed that the FTC is beginning to look into this practice.  And they should.  Marriott be up front with your fees.  Stop trying to under hand your way into a few extra bucks.  You would get more business by doing the right thing!