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Report: #1208816

Complaint Review: Massage Envy - Sacamento California

  • Submitted:
  • Updated:
  • Reported By: Shay — Sacramento California
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  • Massage Envy 2511-A Fair Oaks Blvd Sacamento, California USA

Massage Envy Saving my debit Card on File and Charging it without my CONSENT Sacamento California

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I was an "add-on" to my boyfriends account. I had signed a liability waiver but do not remember signing any sot of contract, nor did we get any copies of the "contract" he had signed. I had used my debit card there one time to pay for the rest of my service and leave a tip.

When my boyfriends card didn't process they called me for some reason and asked if I had a new card. I of course told them it was not I that was paying and that my boyfriend had added me on and he was suppose to pay. When I talked to him he said he never got a call or voicemail or anything, even though they had his information also.

I told the lady that they should contact him and get it fixed up. She told me that if they didn't get a hold of him or a new card they would call me in a few days. I said that was fine. I did not recieve any call. Instead they charged my debit card without my consent,   which to me is outrageous because they had obviously saved my debit card number and information! 

I felt a complete violation of privacy because they obviously kept my card on file even though I was not suppose to be the one paying for the monthly use! This is also illegal as it was an unauthorized charge,

This report was posted on Ripoff Report on 02/13/2015 01:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/massage-envy/sacamento-california/massage-envy-saving-my-debit-card-on-file-and-charging-it-without-my-consent-sacamento-ca-1208816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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