Master Movers Trying to extort more money to deliver my stuff Indianapolis Indiana

If the only positive reiews you can point to are on your own website, it makes me think that you made those reviews yourself.  Nowhere else on  the internet are there any positive reviews.

I did not directly hire this company

Beware of both Summit Van Lines and Master Movers!

At anytime that there is a disagreement regarding services performed and the facts of the situation the parties involved could spend hours going back and forth. 

Master Movers definitely apologizes that this customer feels as though they were being taken advantage in anyway and it is not our practice to deal with our customers in this fashion. With are confident that the changes we have made internally with processes/policies we are on the correct path to show consumers what a great company we are and that we are here to provide a service. Please see the many reviews posted on our website which reflect these changes and have made our customers satisfied enough to offer us their opinions. The good reviews are great...the bad ones are training lessons! Master Movers works extremely hard to provide great service and take very serious when we do not. 

What the company wrote is complete total and utter crap!

They never informed me where my stuff was. They never called me multiple times.   In fact, when I called them a few days prior to them delivering they stated they had no idea when my stuff would be delivered and that it was still in their warehouse in Indianapolis.  The first I heard of a delivery was when the truck was in Atlanta on a saturday morning at 11.45am.  They had my stuff for over a month.  I had to call them to find things out.  There was a complete lack of communication.  

I realized that I could replace my stuff for cheaper than what they were asking to bring my furniture.

This was a complete scam to get more money out of me given the timing of the phone call on a saturday morning.  I did eventually get my stuff for the originally agreed upon price but only after I contacted the Indiana Attorney General and the BBB and forwarded them documentation and records of what happened.

Do not use this company or Summit Van lines for your move under any circumstances.  If you do use them be prepared to fight every step of the way!

We are very upset to hear that this was the customer's experience with us on a long distance move. Without having the customers name and specifics I can only say that it sounds like a "1st date available for delivery" was changed by the customer. Our practice here at Master Movers is to inform our long distance customer of their timeframe once they tell us when they will be ready for delivery. We do not send trucks for long distance deliveries without the confirmation and consent of our customers. Once a truck leaves our facility to make a long distance delivery there are many phone calls made to the customer to ensure they are kept up to date as to the trucks estimated time of arrival (and sometimes we have to account for weather conditions, driving conditions for delays).  If a customer changes their need and decides they are not ready to accept delivery once the truck has arrived there are no other options other than that the items are put in a storage unit for the customer or the customer authorizes someone else to accept the delivery for them. If items have to be put in storage and then brought back out to the customer by our (or any delivery company) there is most definitely a "redelivery" fee due. If a customer refuses to pay the charges outline in their (or additional fees due to the changes they made)  then the items can not be released to the customer. We strive to work and compromise with all customers to ensure that as the needs of the customer may change while in the middle of a move we at Master Movers can accomodate them.