Report: #1321561

Complaint Review:

  • Submitted: Tue, August 09, 2016
  • Updated: Tue, August 09, 2016
  • Reported By: Laura — St. Louis Missouri USA

    USA renews your account even after you cancel and will not refund your money Internet

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On January 7, 2016, my three-month subscription with ended. I canceled a few days prior by selecting the cancel option on their accounts page as always. On that day I also hid my account and took down all my pictures and descriptions. (I did the latter because Match continues to show canceled profiles to current members, and I did not want that.) I have had several subscriptions with Match in the past and have never had a problem canceling my subscription this way before.

On August 7, 2016 I noticed a charge of $59.97 from Match on my bank statement from July. I called only to find out it was my THIRD renewal they had billed me for, making a total of $179.91. When I called, they said I had never canceled in January and wanted an email with the confirmation to prove it. Checking the "Cancel my Membership" option alone has always canceled my memberships before. This is how I was told to cancel from a customer service rep when I wanted to make sure I was cancelling my first subscription correctly back in 2011. It worked then, and it worked with all of several other subscriptions until this one.

On August 8, 2016 I called and spoke with several representatives at Match, a manager and a rep from the Resolutions Department. They all said the same thing: I had not canceled the right way and without the cancellation confirmation number from the email they sent me they could not do anything about it. I do not remember receiving this email. If I did I am sure I trashed it thinking it was the usual, "Sorry to see you go," not thinking I would need it because they were going to say I never canceled. Again, I never had a problem with Match cancellations before. They even tried to imply I might have "thought" I was canceling when I hid my profile. Unbelieveable.

I have unwillingly paid $179.91 for nine months of service I have not used or did not want to buy. My "subscription," with no pictures or descriptions, is still active as I type this. My last login on their record was January 7, 2016. Hopefully the cancellation I have requested this time will go through in October!

I understand it is my responsibility to look at my bank charges more thoroughly. Had I done that they would have only refused to refund the first renewal amount of $59.97. Regardless, Match is a company that decpetively renewed my membership after I canceled it and refuses to refund money for a service I never used, never wanted, and never knew I was originally billed for.

It is only a matter of time before someone files a class action lawsuit against this sleazy, dishonest company.

This report was posted on Ripoff Report on 08/09/2016 11:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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