Mattress Giant They don't care about customer satisfaction. ripped off and scammed Voorhees New Jersey

While I am very sorry for your unsatisfactory experience with Mattress Giant, I think you could've gone further to resolve your problem. The manager was obviously in the wrong and should've been more professional and courteous and showed an active interest in helping you as a customer. I want to stress that not every Mattress Giant store will provide the same service. There will always be an employee that is there only for the paycheck and not concerned with customer satisfaction, it's like that in every industry. I believe that when you were not getting a favorable response from the manager you were dealing with, you could have gone above him and called the Corporate Office and reported him. It is impossible to know how individual store managers are handling complaints such as the one you had. We welcome anyone who has such a hard time resolvong issues with a store manager to call the Corporate Headquarters and report the unprofessional employee. I am sure your problem would be resolved efficiently and to your satisfaction and the employee be relieved of his duties. Mattress Giant relies on customer satisfaction and would like to be aware of issues like these.