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Report: #1353341

Complaint Review: mcafee - Nationwide

  • Submitted:
  • Updated:
  • Reported By: james — murphy Texas USA
  • Author Confirmed What's this?
  • Why?
  • mcafee Nationwide USA

mcafee Mcafee ,Intel Security, Rips People Off with Auto-Renews santa clara,California Nationwide

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 McAfee auto-renewed Virus protection at a cost of $97.41 without my knowledge and will not refund the money. On 10/31/16 apparently Mcafee billed my credit card $97.41 without my knowledge for computer virus protection. It would appear the email notifying me of this went into a spam box in my email. The customer service rep I spoke with said this happens often. My wife was going through our bank statements and discovered the charge yesterday (2/1/17) while researching a different issue. I called Mcafee customer service and they cancelled the auto-renew but said it was beyond 60 days so they would not refund the money. After further discussion with the customer service representative as I explained my displeasure, he advised he would have his supervisor further research a remedy and call me back within an hour. No one has bothered to call me back since. I was actually never aware I signed up for anything that was automatically renewing at almost $100 a year, and it is very convenient that the email the customer service said was sent ends up in a spam box regularly as stated by the representative. We simply want the money refunded

This report was posted on Ripoff Report on 02/01/2017 12:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mcafee/nationwide/mcafee-mcafee-intel-security-rips-people-off-with-auto-renews-santa-claracalifornia-na-1353341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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