Mercari mercari.com, mercari inc The will not process a return agreed to by both parties and ignore all communications. palo alto california

Mercari has a consumer rating of 1.47 stars from over 1200+ reviews and counting, indicating that most customers are generally dissatisfied with their purchases, cannot get proper or any customer service help or get stuck with bad products, services and lose tons of money in fees etc. They have a money back guaranteed but they don't follow it. It is a scam. The hide behind vague policies and rules to get rid of the seller and buyers without having to try and respond or deal with any issues after the transactions. They have lots of loopholes in their systems and policies and we consumers and sellers are falling in between them and losing our time, money and valuable items. I used to question paypal and ebay and amazon policies but they at least respond to their people and resolve and protect them, NOT at MERCARI whatsoever...

Customer service is an automated voicemail number that no one ever calls back to, it basically helps generate a ticket at worst and someone will respond with an automated email and hopes that you forget about them in 3-5 days. Someone needs to regulate them, expose them and have them create better policies and provide best customer service and stand behind what they publish and preach. I am surprise they are in business and that a class action lawsuit has not been created yet.