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Report: #1423322

Complaint Review: Metro PCS - Richardson Texas

  • Submitted:
  • Updated:
  • Reported By: Dr duPont — Buffalo New York United States
  • Metro PCS 2250 Lakeside Blvd Richardson, Texas United States

Metro PCS Paid Bill on due date turned off Phone Richardson Texas

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My bill was due on the 13 January 2018 and I paid the bill of 96.00 on my American Express card. On the 14th I called customer service and they said there computer is down due to maintanance and call back in 30 minutes. Call back 3 times and hour apart, Made a three way call with american express and MetroPcs, and customer service would not get a supervisor or manager to solve the problem because the payment was made Amex verified the payment and Metro PCS would not credit the payment or find out about the confirmation number I gave them to update the payment, they just turned my phone off.

This report was posted on Ripoff Report on 01/16/2018 08:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs/richardson-texas-75082/metro-pcs-paid-bill-on-due-date-turned-off-phone-richardson-texas-1423322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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