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Report: #585531

Complaint Review: Metroplex Roof and Fence - Lewisville Texas

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  • Reported By: - For the public — Texas United States of America
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  • Metroplex Roof and Fence Lewisville, Texas United States of America

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First of all we have to be carefull of the "pop-up" roofers.... so a routine visit to thier website was normal.  BUT two pages on the site had TWO DIFFERENT years of experience.... one page said 27, and one said 9.  Did a search on the DBA and it was created 10/2009!!! Thats less than one year!! The website also said they started in NM and brought the company to Dallas, Austin and Oklahoma..... No record of anything in those places.... in fact, the owner Chuck Fairchild is young and lived here for a while according to records.  I did find that he was a co-owner of a custom home building company, Fairchild Custom Homes as soon as last year that seems in trouble according to records.  Seems he closed shop last year building homes and started a roofing company..... uh oh, look out!!


One last thing, the website was real generic and actually there was a link to contact them to request information.... BUT the link took me to another reputable roofing company's website!!! LOL got caught copying info from other sites.... at least change the links.... idiot!!


Stear clear of this guy!!

This report was posted on Ripoff Report on 03/25/2010 02:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/metroplex-roof-and-fence/lewisville-texas-/metroplex-roof-and-fence-chuck-fairchild-completely-fake-experience-in-roofing-lewisvi-585531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
1Employee/Owner

#4 General Comment

How Sad

AUTHOR: Just me - (United States of America)

POSTED: Saturday, March 27, 2010

Wow how sad to see a former employee of Chuck's, (I believe was..) who did a lot of work within his housing company. Together see the housing industry dry up and take down many good company's and personal lives. Chuck and the person attacking him included. They then tried to start up a roofing company together (if this is the person I believe it is)  each using former knowledge and experience from building complete houses. I believe that makes any housing company well qualified to do a simple roof. They ended up not working and owning a roofing company together. So we will get to the point, the person who put in the negative remarks was a former employee I believe.... maybe not... Now has a roofing company also and is trying to compete like a politician instead of letting his work and customers speak for themselves.

Good Luck with your endeavor Chuck and God Bless. I hope the other gentileman who started this also succeeds. Life and family is to important to let worldly issues take us down.


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#3 Author of original report

THIS SITE ACTUALLY WORKS!!!

AUTHOR: For the public - (United States of America)

POSTED: Friday, March 26, 2010

OWNER: Thanks for responding! Look, I am a consumer that saw something that didnt look right. You have responded.... great! 

BUT.. Marketing a company that is 6 MONTHS OLD with words like 9 years experience, 27 years experience, when in fact building a home is not direct experience with the knowledge and understanding of ROOFING! You hired a roofing contractor to roof your homes!! Thats not YOUR experience!

You mentioned your family had experience (hince the experience part), are they directly involved in your operations? cause if not, how can you use their experience? But its construction experience and not "roofing" experience anyway, so It DOESNT COUNT!

We as consumers are not going to be "tricked" into thinking a company is old and experienced by the marketing tactics you guys use.  IF YOUR 6 MONTHS OLD, THEN JUST DONT PUT ANYTHING UP AS TO YOUR EXPERIENCE!!! its okay, some of us consumers dont mind a young company..... as long as your honest!!

Good luck with you new company!

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#2 REBUTTAL Owner of company

Metroplex Roof and Fence Response

AUTHOR: Texas - (United States of America)

POSTED: Thursday, March 25, 2010

Where you a customer?  If so please let me know if you are dissatisfied in any way.  You can contact my company at any time to have the issue resolved at info@metrplexroof.com.  Metroplex Roof and Fence prides its self on customer service and quality using only the best materials and professional installers.  But from the sounds of the message you seem to be someone with a personal vendetta.  The company Metroplex Roof and Fence has only been in business since 10/2009 this is correct.  My family has been in the construction industry for about 15 years now, Commercial and Residential starting in Texas continuing to New Mexico and back to Texas with me Chuck Fairchild.  You are also correct by stating I own a custom homes company.  The custom home company is still up and running, but I currently do not choose to play in that arena do to the economy.  So I have continued my construction passion & experience in one particular field, and that is roofing.  I happen to be very familiar with construction industry, roofing to be included, 9 years personally and over 15 years with my family.  I also need to straighten out any misconception with the New Mexico, Austin, Oklahoma, and Dallas areas.  I simply would be more than happy to travel to these areas to complete any Commercial or Residential roofing jobs.


As far as my age goes well I would like to apologize if you find it offensive that I am only 30 years young and a successful business owner.   


If anyone happens to have any questions or concerns please feel free to contact me at info@metroplexroof.com


Upon request I have a very long happy list of customers enjoying their new roof.


Chuck Fairchild


METROPLEX ROOF and FENCE


W: (469) 865-3838 / F: (866) 434-1070


Skype: chuck.fairchild


E: chuck@metroplexroof.com


 


 
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#1 General Comment

Great way to slander a name

AUTHOR: Realworker1 - (United States of America)

POSTED: Thursday, March 25, 2010

So when someone is upset or mad for someone that help a person by providing a job or a means of a income during this recession they will just type up a report about someone. Well I'm guessing building numerous houses give someone the experience on roofs or fences and i am sure he is not the one doing the manual labor! So grow up and get over your butt hurting because you have never earned a real living. Some peoples kids!!!!

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