Microsoft Bogus shipping information sent regarding order, never received item Internet

On May 7, 2014 I  ordered a back disk for Microsoft Home Office and Business, after downloading the program at the Microsoft store.  I received and email saying the shipment had been sent on May 9, 2014 from Minnitonka, MI. It included a tracking number for the USPS.  However, the number sent to me was bogus.  It had too many numbers, and even if I deleted what I thought were the wrong numbers at the beginning of the set of numbers, the Post Office tracking said no information was available for that number, and to check the number again.  After calling Customer Service, many times, I was finally told it was never sent, even with my email. I was told they would escalulate and reship, and it would take another 4 -6 weeks.  Really that long to ship from MI to MD?  I could walk it faster.  They got my money, I did not get my merchandise, and after reading this website I see this is a constant problem with Microsoft.  When is someone going to slap Microsoft with a class action suit?