Microsoft Office 365 I had previous professional version of Office Suit. Due to problems with the computer with Windows 10. And Indian technitian took over the computer and as a result several programs were deleted including Office Suit.when th Nationwide

 What you mentioned has an all to familier ring to it. I had a rep do the same to me yesterday, then their supervisor who apologised to me at first stalled for time till they got what they wanted then turned jekyl/hyde on me. The do it often because they quoted as if reading from a paper how their techs are not able to do what I complained about, which was deleting key files, trying to sign me up for a service I dont want or need. I'm using small claims court against them shortly. The beauty of it is the fact here in CA, when you file a lawsuit under $7500, in small claims court, the laws here state you may not use an attorney, nor may the defendant use one either. This means their top dollar paid legal staff may not enter the court room. As for the damage they did, simple to prove as all my PC's have a video recorder which runs 24/7 and allows me to check over my kids pcs to make sure they havent gotten around safety measures and to keep preditors away. I managed to record the entire event so will make sure they pay through the nose for the damage they caused.